Job Information
Froedtert South Patient Service Navigator in Kenosha, United States
Patient Service Navigator
Froedtert South Kenosha, WI (Onsite) Full-Time
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Job Details
POSITION PURPOSE
The Patient Service Navigator works in conjunction with the providers and clinic staff to take care of the clinic and patients' referral and administrative needs.
MINIMUM EDUCATION REQUIRED
High School or Equivalent (GED)
MINIMUM EXPERIENCE REQUIRED
1 year
LICENSES / CERTIFICATIONS REQUIRED
N/A
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
Possess a pleasant and professional attitude and appearance.
Demonstrate exceptional customer service behavior.
Display excellent face-to-face, telephone, and written communication skills.
Have comprehensive keyboard skills and computer knowledge.
Demonstrate proficiency in multi-tasking, time management, organization, attention to detail, quality, independent problem solving, and critical thinking.
Flexible with work schedule, reliable, and a team player.
PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
Manages/schedules referral appointments for patients at the time of visit for specialists, therapy and diagnostic testing.
Provides f/u to patients for referral appointments.
Answering multiple phone lines.
Processing phone call, mail, email and fax requests from patients, providers, other departments/clinics, external organizations.
Conducting appropriate follow-up with patients via phone or mail.
Communicating applicable messages to clinic staff.
Registering and scheduling patients for appointments maximizing the provider's schedule.
Verifying insurance coverage and obtaining appropriate insurance referrals and authorizations.
Checking in/out patients.
Entering and updating patient data into system programs accurately.
Collecting, processing, and recording payments.
Providing accurate and complete information to the billing office.
Froedtert South is a comprehensive regional healthcare system that has served southeastern Wisconsin and northern Illinois communities for more than 100 years
Froedtert South provides services primarily through the Froedtert Kenosha Hospital and the Froedtert Pleasant Prairie Hospital and several other clinic locations
Froedtert South is an Equal Opportunity Employer
Froedtert South does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law
All employment decisions are made on the basis of qualifications, merit, and business need.
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Job Snapshot
Job Type Clinic
Schedule Full-time
Shift Days
Hours 80
Facility/Name Froedtert Kenosha Center