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Job Information
HY VEE FOOD STORES INC Assistant Manager of Perishables - FT - Kearney, NE in Kearney, Nebraska
At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Assistant Manager Store Operations; Assistant Manager Perishables; Assistant Manager Health Wellness Home
Department: Grocery
FLSA: Non-Exempt
General Function
Supervises and coordinates the activities of employees. Ensures that customers needs are met.
Core Competencies
- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
Reporting Relations
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of: Store Operations, Perishables, and Health Wellness Home
Positions that Report to you: All positions except those listed above or designated by the Store Manager
Primary Duties and Responsibilities
- Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employees designated department or elsewhere in the store.
- Makes an effort to learn customers names and to address them by name whenever possible.
- Assists customers by: (examples include)
- Escorting them to the products they are looking for.
- Securing products that are out of reach.
- Loading or unloading heavy items.
- Making note of and passing along customer suggestions or requests.
- Performing other tasks in every way possible to enhance the shopping experience.
- Answers the telephone promptly and provides friendly, helpful service to customers who call.
- Responsible for perpetuating the fundamental values of the Hy-Vee culture. This involves: honesty; integrity; friendliness, and caring for customers and employees; demonstrates sincerity, respect, and high levels of ethics and morals; dedicated to proving the best products and values; shares information; being fair in how customers, suppliers and employees are treated; demonstrates good manners; shows dignity; and is involved in helping the company improve and grow.
- Oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary.
- Assists management in determining specific pricing and blends.
- Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
- Ensures the store standards for customers service, employee relations, and overall departmental profitability are met.
- Ensures compliance with store accounting procedures and reports potential problems.
- Oversees building/ground maintenance and all store sanitation and cleanliness to ensure they meet with the store manager and company guidelines.
- Uses and understands all hardware and software technology in the store.
- Assists in forecasting and reviewing the store labor schedule with the store managers guidelines.
- Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
- Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms. Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns duties according to restrictions.
- Directs the ordering of mer handise in their respective areas.
- Coordinates compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
- Assists with replenishing shelf product, designs and constructs displays.
- Confers with employees and assists in solving problems affecting job duties, productivity, and of established policies and procedures.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and works expected number of hours.
Secondary Duties and Responsibilities
- Determines the motivational needs of employees and provides the appropriate environment.
- Recruits and interviews job applicants to recommend or determine employment, and may be involved with the coordination of orientations.
- Stays current with market trends and information (i.e.; competition, new products, equipment, and merchandising techniques).
- Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
- Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.
- Pursues retail educational opportunities and continuing education whenever possible.
- Assists in all areas of the store as needed.
- Works with department heads and other designated personnel regarding schedules, labor issues, product purchasing, and merchandising to meet their specific goals.
- Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers). Handles cash registers.
- Performs other job-related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics
- Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
- Ability to do arithmetic calculations involving fractions, decimals, and percentages.
- Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.
Education and Experience
- High School or equivalent experience.
- One year or more of retail experience including performing the duties of an Service Manager.
Supervisory Responsibilities (Direct Reports)
- Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.
- Assists with selecting new employees and acts on employee problems.
- Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments.
Physical Requirements
- Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
- Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
- Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions
This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; e