Job Information
Mukuru Territory Sales and Branch Manager in Johannesburg, South Africa
An exciting opportunity exists for a Mandarin speaking Territory Sales and Branch Manager to join our team in Johannesburg.
The main purpose of this role is to ensure the Branch and Information Centre processes are followed in a professional and efficient manner whilst ensuring profitability and growth of the branch sales. The position will provide oversight on retail sales and drive sales to individuals, corporates, enterprise sales within the assigned territory.
The Branch Manager reports directly to the Head of Branches. This position is responsible for ensuring that Customer Service Representatives are able to process transactions in an accurate and professional way. The Customer Service Representatives report directly to this position. They are required to manage the safes and the control incoming and outgoing money. They are the first point of resolving customer as well as staff issues. The Branch Manager is required to promote and increase branch sales, whilst ensuring that profitability is achieved.
This position will generate sales through agent army. marketing the enterprise and corporate products and all other Mukuru products including marketing collateral in assigned territory. The position will be responsible to create and manage brand awareness to maximise return on marketing investments and sustainable relationships.
Duties and Responsibilities (Include but are not limited to):
Ensure the branch is opened on time daily
Ensure the branch is closed and locked up securely, the alarm is set and in working order
Respond to incidents when the ranch alarm is set off
Check that security measures are in place, cameras are in working order
Liaise with 3rd party suppliers and sign off invoices
Complete weekly inspection lists and carry our audits
Ensure the office is kept tidy and branch always looks professional
Promote sales within the branch and increase number of sales within the branch
Identify ways to grow the customer base
Opening the safe first thing in the morning using correct codes and sign register
Take sealed bags out of the safe and ask consultant to help count cash float in their bag from the safe
Ensure opening balances matches previous day's closing balance
Process all stock transferred to managers till
Ensure all stock is counted and correctly sealed at the end of day
Lock all sealed bags in the safe securely at the end of the day
Monitor excess and shortages, carry out investigations for shortages
Escalate shortages to Head of Branches if unresolved
Issue additional stock/ top up to consultants as needed
Open safe to retrieve cash and count with the consultants to double check value
Ensure the stock is accurately transferred to the consultant on the system
Issue a physical receipt to the consultant
Liaise with Fidelity Guards to receive and bank money as required
Sign for the stock in conjunction with another consultant
Obtain a session password and capture the stock accurately into the system
Email relevant parties with the details of the stock received
Obtain safe code from Transport Forex and lock stock away
Respond to customer queries in a timely way
Ensure professional customer service standards are maintained
Resolve complaints effectively
Resolve queries and conflict with difficult clients
Refer unresolved issues to the Branch Manager, only when unable to resolve at branch level
Issue bank statements
Create and issue confirmation letters to customers
Assist with processing foreign exchange transactions accurately when required
Assist with remittance support if required
Provide on the job training to Customer Service Representatives
Carry out spot checks on the Consultants cash stock
Assist with cancelling transactions when needed
Providing advice and guidance to agents
Analyse and monitor transaction statistics
Motivate and strategize on how to incentivise the agent army
To activate agents for new corridors
Gather and present location specific information on sales
To ensure sufficient stock of marketing collateral is available
Engage with potential customers and market the enterprise product.
Custodianship of the Mukuru brand and maintenance of that standard.
Monitor individual team members performance
Hold monthly progress discussion with team members
Coach and mentor staff when required
Ensure adherence to HC and IR policies (including leave approvals, etc.)
Ensure all staff attend required training courses for new products and all quizzes are completed
Provide guidance to the staff.
Attempt to resolve any staff issues or grievances
Refer to Head of Branches if unable to resolve staff problems
Monitor and manage own targets
Attend monthly performance meeting
Attend all required training courses for new products
Provide on the job training to Customer Service Representatives
Carry out spot checks on the Consultants cash stock
Assist with cancelling transactions when needed
Key Requirements:
Grade 12 or equivalent (Essential)
3 years' Supervisory Experience within a financial institution
Knowledge of foreign exchange
Knowledge of exchange control regulations
Knowledge of FICA regulations
Knowledge of money laundering
Knowledge of Reserve Bank regulations
Knowledge of Branch management
Knowledge of HR principles
Additional Skills:
Verbal and written communications skills in Mandarin
Organisational & administrative skills
Interpersonal skills
Analytical skills
Upholding Standards
Effective Communication
Bottom-line Focus
Stress Resistance
Initiative and Responsibility
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS