Job Information
RELX INC Technical Support Representative in Johannesburg, South Africa
Do you enjoy resolving customer issue to achieve customer satisfaction?
Do you enjoy troubleshooting and resolving customer technical problems quickly?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.About the Role
As a Technical Support Representative, you will provide technical end-user desktop computer support as needed. You will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision.
Responsibilities
Providing high quality telephonic technical support and problem resolution to customers each day
Providing technical support in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues.
Initiating the escalation process for unresolved customer problems.
Utilizing skills from training, education, experience, or certifications to fulfill their daily responsibilities.
Assisting with account related issues, including ID/password assistance, billing/invoice support, and other general account related services.
Working in a team environment to maximize individual and team performance.
Requirements
Have a Bsc in Computer Sciences and experience in a technical field.
Have software support experience (technical troubleshooting and usability support).
Have similar job related experience.
Have proven record of technical support including software, hardware, and enterprise systems
Able to adapt and multi-task to support incoming calls, email, chat, etc.
Able to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.
Able to work with difficult customers and diffuse frustrating situations.
Able to work Eastern standard time zone.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Medical Aid
Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
Modern family benefits, including adoption and surrogacy
Study Leave
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information and analytics for professional and business customers across industries.
We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
In short, we enable our customers to make better decisions, get better results and be more productive.