Think Beyond The Label Jobs

JOB REQUIREMENTS: Work Location Type:[[ 401 S Wright Rd, Janesville, WI 53546 ]] As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of \$16.5 billion, we\'re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified company, we\'re looking for passionate people to join our team as we continue leading the industry over our next 100 years. Position Details: The Collection Customer Service Representative provides a high level of service to our customers to manage our receivables and will report to a Collection Supervisor. Compensation and Remote Work:The starting pay is \$21.40 per hour. New Hire Training and Nest (13 weeks) will be in office at our Lake Forest office. After completion of the 13-week training and if meeting remote work requirements, you will enjoy a hybrid work environment of three days onsite and two days at home. You will transition to fully remote after completing additional 3 months if you are successful and meeting goals. You will have a consistent shift between the hours of 7am to 6pm. You will be required to travel to our Lake Forest, IL site on a quarterly basis in order to attend meetings. You Will: Answer inbound phone inquiries and quickly respond to customer requests for documentation. Demonstrate problem solving and curiosity dealing with our customers and your colleagues. Use professional collection skills and techniques to identify customer reasons for delinquent account status including outbound calling. Work with multiple departments such as Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers. Maintain accurate and detailed customer contact notes following established standard repeatable processes. Work with customers and accounts receivable specialists to resolve situations which cause un-reconciled checks. Partner with Sales personnel on payment barrier removal. Provide Credit Managers with customer information to help evaluate customer payment terms. You Have: High school diploma or equivalent 1+ year of experience solving customer issues in a customer service environment or... For full info follow application link. Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/3793A56DA0CB4FEA