Job Information
UPMC Office Assistant I - Radiology in Jamestown, New York
UPMC Chautauqua at WCA is seeking a dedicated individual to join our Radiology and Cardiology departments as a full-time Office Assistant I. In this role, you will play a crucial part in providing efficient patient appointment scheduling, assisting customers both in person and over the phone, and ensuring accurate demographic and insurance information is entered into our system. You will be responsible for managing patient appointments, maintaining a welcoming environment, and supporting various departments with seamless communication. If you're detail-oriented, compassionate, and looking to contribute to a dynamic healthcare team, we encourage you to apply today!
This position requires varying 8-hour shifts from 7am to 9pm with weekend rotations.
Responsibilities:
Verify necessary information and records in the medical record and computerized scheduling system.
Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
Maintain clean, orderly waiting area including beverage area and reading materials.
Prepare patient charts for upcoming appointments.
Answer telephone, screens calls, takes messages, and provides information.
Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
Answer questions regarding patient appointments and testing.
Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data.
Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
Required:
High school diploma or GED
One year work experience, preferably in a medical office setting.
Preferred:
Knowledge of medical terminology
Word processing and computer experience
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran