Job Information
Manulife Head of Transformation Office in Jakarta, Indonesia
The Head of Transformation Office is an integral contributor to the Strategy & Transformation function with the goal to define, champion, and drive goals in alignment to the organization's strategic objectives and client/customer needs. The role partners cross functionally to connect strategic goals to initiatives and outcomes. In doing so, the role helps business lines to build realistic attack plans that connect the resource commitment to measures of success. The role enables transparency through the support and oversight of the firm's governance practices and is uniquely positioned to identify and escalate themes, issues and risks to ensure execution readiness across the segment.
Position Responsibilities:
Responsibilities :
Company Portfolio Management – To successfully manage and support the portfolio of work ensuring strategic alignment.
Ensure that the enterprise portfolio remains aligned to strategy and contribute to strategic planning – working to shape a balanced, sustainable and achievable portfolio.
Build best in class reporting and analytics to support the strategy and portfolio execution; provide proactive recommendations to drive enhancements across reporting and analytics.
To support and continuously improve the use of PPM across Asia (Planview) and support and further develop real time portfolio level reporting (PowerBI).
Partner effectively with cross functional and virtual teams (IT Delivery Teams, Finance, Strategy, Global, Operations, and Corporate teams) by demonstrating collaboration, adaptability, and influence.
Provide Executive Committee with information needed to assess and decide which proposals have the highest potential value, impact and strategic alignment; define project priorities, implementation opportunities, challenges and communicate project risks and opportunities.
Maintain the integrity of the portfolio to ensure project business cases are valid and that sanctioned projects are initiated, prioritized, funded and resourced for success; and providing clear advice to the Executive Committee regarding implications of specific re-prioritization on the delivery profile and do-ability of the portfolio.
Monitor and control project progress at a business unit level and provide regular reports on portfolio health including time, cost, scope and benefits.
PMO/Project Practices – Support portfolio and project delivery lifecycle (PDLC), governance, processes and reporting.
Drive the governance practices of Manulife. To manage portfolio and project governance and to comply with group and regional requirements on policy, DoA, risk and audit.
Actively work with Function Heads, Project Sponsors to mobilize the roadmap as per plan; and maintain reporting on the status of project mobilization against plan.
High level review of business cases to ensure the inputs are of a consistent and high quality and are aligned with enterprise roadmap and regional strategy.
Manage the risk, issue and change resolution process, and work with other leaders to take corrective action as needed.
Ensure mechanisms for benefits realization are prepared and accountable project sponsors are enabled to manage and deliver against plans through subsequent business operation
Portfolio Leadership & People Management - To provide PMO leadership and to manage the performance and development of all members of the PMO team (direct and indirect reports).
Cultivate a community of committed project professionals that will share and eventually drive development of best practices and continuous improvement.
Ensure quality of deliverables (projects/programs on time, within scope and on budget) by enforcing controls and coaching/mentoring PMs
Partner actively with IT Delivery teams to manage resource utilization across projects.
Build good relationships at senior levels with technology, solutions, distribution, and vendor groups.
Contribute in delivering company’s objective, key results as well as other AdHoc requests in a timely manner.
Accountability (Individual) :
Execution : Ensure timely and effective execution of assigned tasks.
Documentation : Maintain accurate and up-to-date documentation.
Continuous Improvement : Foster a culture of continuous improvement and innovation within the team.
Strategic Planning : Lead company-wide portfolio / project prioritization and ensuring alignment with company’s strategic business plan
Performance Metrics : Develop and maintain a dashboard of KPIs to track the success of company’s initiatives.
Team Development : Mentor and develop the team, fostering a culture of continuous learning and improvement.
Accountability (Shared) :
Collaboration : Individual is required to build strong relationships and work collaboratively with the identified internal partners
Strategic Objectives : Contribute to the overall company’s strategic objectives.
Support : Support Head of Strategy, Planning, and Governance in achieving departmental KPIs and objectives.
Problems / Challenges:
Change management : Overcome reluctance to new technologies or processes. Develop and implement effective change management strategies to ensure smooth transitions.
Complexity : Manage the complexity and scope of large-scale transformation projects that may span multiple departments and functions.
Alignment Across Departments : Ensure cross functional alignment and collaboration, address potential conflicts or misalignments that may arise during projects.
Required Qualifications:
Bachelor's degree in Business Administration, Finance, IT or related field required.
A min. of 15 years of strategy and/or portfolio management experience preferred.
Expert‐level knowledge of project and change management, methodologies, techniques, processes.
Understanding of the life insurance industry including key financial metrics is a must.
Comfortable dealing with ambiguity and challenges in a fast-paced environment
Organizational and political agility; developed negotiation and influencing skills
Proficient in Microsoft Office (i.e Project, Excel, Word, Powerpoint) and analytical tools
Excellent writing, public speaking, and presentation skills. Proven communication skills (oral and written) in English
Ability to work effectively in a team and collaborate with cross-functional stakeholders.
Flexible, adaptable and resourceful when managing changing timelines and multiple deliverables.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Acerca de John Hancock y Manulife
Manulife Financial Corporation es un importante grupo internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Nuestra sede mundial se encuentra en Toronto, Canadá, y operamos como Manulife mediante nuestras oficinas de Canadá, Asia y Europa, y principalmente como John Hancock en Estados Unidos. Brindamos servicios de asesoría financiera, seguros y soluciones de gestión patrimonial y de activos para personas, grupos e instituciones. Para finales de 2022, ya contábamos con más de 40,000 empleados, más de 116,000 representantes y miles de socios de distribución que brindaban nuestros servicios a más de 34 millones de clientes. Para finales de 2022, los activos que gestionamos y administramos fueron de CAD 1.3 billones (USD 1.0 billones), incluidos los activos invertidos totales de CAD 0.4 billones (USD 0.3 billones) y los activos netos de fondos segregados de CAD 0.3 billones (USD 0.3 billones). Cotizamos en las bolsas de valores de Toronto, Nueva York y Filipinas como “MFC” y en la de Hong Kong como “945”.
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, desarrollar y retener una fuerza laboral tan diversa como los clientes a los que servimos, y para fomentar un entorno de trabajo inclusivo que abarque la fuerza de las culturas y las personas. Estamos comprometidos con el reclutamiento justo, la retención, el ascenso y la compensación, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y la lactancia), orientación sexual, características genéticas, estatus de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley aplicable.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información compartida durante el proceso de solicitud de adaptación será almacenada y utilizada de manera congruente con las leyes aplicables y las políticas de Manulife/John Hancock. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com .
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