Job Information
Manulife Case Management Team in Jakarta, Indonesia
Case Management Team
Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.
The Opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering with the resources to solve critical problems for the future of our business, which is why we need you.
What motivates you?
You obsess about customers, listen, engage and act for their benefit
You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
You thrive in teams, and enjoy getting things done together
You take ownership and build solutions, focusing on what matters
You do what is right, work with integrity and speak up
You share your humanity, helping us build a diverse and inclusive work environment for everyone
We are looking for someone with:
Bachelor’s degree with Minimum 3 years in insurance or hospital are preferable
Fluent in English both oral and written.
Highly developed communication & relationship skills
Nice to Haves:
- Ability to build and manage relationships with the key internal stakeholders
On the job you will:
Design and implement various policies and procedures for claims and manage various projects to improve operational effectiveness and customers’ experience
Provide services to all business requirements and ensure optimal handling of all claims and investigate all issues.
Evaluate all new claims and administer all data integrity data and manage communication to safety department and monitor all complicated claims or any claim exceeding junior authorities to ensure timely closure.
Provide training to juniors to manage all outstanding claims and design an efficient duties program and provide admin supports to the team
Monitor effectiveness of all programs and provide support to all open claim file reviews and manage all payment cycle to ensure compliance to all contract requirements and claims policies
Design and maintain panel of investigators or TPA
Analyze all claims to ensure optimal quality and prepare reports for various business units and monitor all claims expenses and provide report and statistic to all management.
Provide and recommend improvements in processes to increase proficiency and supervise effective resolution of all claim inquiries.
Perform investigation and perform regular surveillance of all claim issues and maintain efficient and effectiveness
Schedule all internal and external audits on all claims issues and supervise processing of all claim paid-out
Oversee all electronic claims processes and evaluate all self-insurance applications and prepare claims reports/statistic by evaluating to actuarial team
Analyze all claims and identify all risks and ensure processing of all claims as per company policy.
Forecast all staffing requirements and identify and resolve all issues effectively
Identify business problems and solutions, provide user requirements and collaborate with relevant parties to ensure successful implementation of solutions
Adjudicate different types of claims of individual products and perform regular audits on junior claim staff, TPA and PI to ensure the quality
Our commitment to you
Our mission; to be a part of making Decisions Easier and Lives Better
A leadership team dedicated to your growth and success
A bold ambition and set of goals to be a leader in driving transformation in our industry
Our best. Every day.
Learn more about opportunities with us at jobs.manulife.com
Every career at Manulife provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today!
Acerca de John Hancock y Manulife
Manulife Financial Corporation es un importante grupo internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Nuestra sede mundial se encuentra en Toronto, Canadá, y operamos como Manulife mediante nuestras oficinas de Canadá, Asia y Europa, y principalmente como John Hancock en Estados Unidos. Brindamos servicios de asesoría financiera, seguros y soluciones de gestión patrimonial y de activos para personas, grupos e instituciones. Para finales de 2022, ya contábamos con más de 40,000 empleados, más de 116,000 representantes y miles de socios de distribución que brindaban nuestros servicios a más de 34 millones de clientes. Para finales de 2022, los activos que gestionamos y administramos fueron de CAD 1.3 billones (USD 1.0 billones), incluidos los activos invertidos totales de CAD 0.4 billones (USD 0.3 billones) y los activos netos de fondos segregados de CAD 0.3 billones (USD 0.3 billones). Cotizamos en las bolsas de valores de Toronto, Nueva York y Filipinas como “MFC” y en la de Hong Kong como “945”.
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, desarrollar y retener una fuerza laboral tan diversa como los clientes a los que servimos, y para fomentar un entorno de trabajo inclusivo que abarque la fuerza de las culturas y las personas. Estamos comprometidos con el reclutamiento justo, la retención, el ascenso y la compensación, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y la lactancia), orientación sexual, características genéticas, estatus de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley aplicable.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información compartida durante el proceso de solicitud de adaptación será almacenada y utilizada de manera congruente con las leyes aplicables y las políticas de Manulife/John Hancock. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com .
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