Job Information
Manulife Agency Digital Specialist in Jakarta, Indonesia
Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.
The Opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Agency Digital Specialist with the resources to solve critical problems for the future of our business, which is why we need you.
Manulife Indonesia Agency Digital will be accountable to leads project delivery & maintenance related to Agency Digital tools and other automation to support Agency Channel.
What motivates you?
You obsess about customers, listen, engage and act for their benefit
You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
You thrive in teams, and enjoy getting things done together
You take ownership and build solutions, focusing on what matters
You do what is right, work with integrity and speak up
You share your humanity, helping us build a diverse and inclusive work environment for everyone
We are looking for someone with:
Min. Bachelor’s Degree from Information Technology / System Information
Specialization in industry related programs would be an asset, such as LOMA
Minimum 5 years in Insurance Industry
Have Strong Analysis for Incident
IT Business Analyst Experience
Knowledge in Insurance business
Windows and office
Have an experience for UI/UX in Digital application
Good Communication and Digital Savy
Strong verbal and written skills in English
Strong inter-personal skills in English would be an asset
Nice to Haves:
- Ability to build and manage relationships with the key internal stakeholders
On the job you will:
Product Vision and Strategy
Report to Head of Agency Digital Innovation
Bug Improvement Responsibilities and Testing and Verification
Collaboration: Work with cross-functional teams to understand and address bug-related concerns.
Continuous Monitoring: Implement monitoring tools to detect and address bugs in real-time.
Develop Improvement Strategies: Create and implement strategies to improve for Application Quality Performance efficiency and productivity
Monitor and Measure: Track the effectiveness of performance improvement initiatives using relevant metrics and data analysis.
Report and Communicate: Prepare and present reports on the status of bug fixes and performance improvements to stakeholders.
Agile Event – Sprint Planning, Triage, and Incident Management
Do PAT and UAT for Release management together with MiPOS and MAIN PO.
Change Management (Socialization, Communication, Train to Train to improve Adoption Rate)
Manage all incident ticket, P1, P2 Incident and Reduce issue together with IT Level 2 and Level 3
Collaborate with Management and other stake holder such as Recruitment Team, AMS, Sales teams and related teams to improve business process and create initiative to improve customer experience and satisfaction.
Backlog Management
Create, prioritize, and maintain the product backlog.
Ensure that the backlog is visible, transparent, and clear to all stakeholders and the development team.
Decompose high-level business and user requirements into detailed, well-defined user stories
Stakeholder Collaboration
Act as the primary liaison between stakeholders (e.g., customers, business managers, and marketing teams) and the development team.
Gather and incorporate feedback from stakeholders to refine and improve the product.
Collaborate with Management and other stake holder such as Recruitment Team, AMS, Sales teams and related teams to improve business process and create initiative to improve customer experience and satisfaction.
Sprint Planning and Review
Participate in sprint planning meetings to help the team understand the backlog items and their priorities.
Review completed work and provide feedback to the development team.
Ensure that the team has a clear understanding of the acceptance criteria for each user story.
Release Planning
Define and communicate the product release plans and set expectations for the delivery of new functionalities.
Ensure that releases are delivered on time and meet the quality standards.
Roadmap Delivery
Market and User Research
Conduct market research and gather insights to understand user needs and preferences.
Analyze competitive products and market trends to inform product development decisions.
Performance Metrics
Define key performance indicators (KPIs) and success metrics for the product.
Monitor and analyze product performance and user feedback to identify opportunities for improvement.
Our commitment to you
Our mission; to be a part of making Decisions Easier and Lives Better
A leadership team dedicated to your growth and success
A bold ambition and set of goals to be a leader in driving transformation in our industry
Our best. Every day.
Learn more about opportunities with us at jobs.manulife.com
Every career at Manulife provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today!
Acerca de John Hancock y Manulife
Manulife Financial Corporation es un importante grupo internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Nuestra sede mundial se encuentra en Toronto, Canadá, y operamos como Manulife mediante nuestras oficinas de Canadá, Asia y Europa, y principalmente como John Hancock en Estados Unidos. Brindamos servicios de asesoría financiera, seguros y soluciones de gestión patrimonial y de activos para personas, grupos e instituciones. Para finales de 2022, ya contábamos con más de 40,000 empleados, más de 116,000 representantes y miles de socios de distribución que brindaban nuestros servicios a más de 34 millones de clientes. Para finales de 2022, los activos que gestionamos y administramos fueron de CAD 1.3 billones (USD 1.0 billones), incluidos los activos invertidos totales de CAD 0.4 billones (USD 0.3 billones) y los activos netos de fondos segregados de CAD 0.3 billones (USD 0.3 billones). Cotizamos en las bolsas de valores de Toronto, Nueva York y Filipinas como “MFC” y en la de Hong Kong como “945”.
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, desarrollar y retener una fuerza laboral tan diversa como los clientes a los que servimos, y para fomentar un entorno de trabajo inclusivo que abarque la fuerza de las culturas y las personas. Estamos comprometidos con el reclutamiento justo, la retención, el ascenso y la compensación, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y la lactancia), orientación sexual, características genéticas, estatus de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley aplicable.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información compartida durante el proceso de solicitud de adaptación será almacenada y utilizada de manera congruente con las leyes aplicables y las políticas de Manulife/John Hancock. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com .
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