Job Information
Citigroup Project Junior Assistant- Core Ops- Hybrid in Jacksonville, Florida
Project Junior Assistant
(Please see "Additional Job Description below for more detailed/specific information on this position)
The Project Junior Assistant is a developing professional role. This role identifies policy and applies specialty knowledge in monitoring and assessing processes and data. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.
Responsibilities:
Conducts analysis and evaluation of project data to identify solutions to moderate to complex project management problems.
Assists in gathering project data needed to complete project plans and help create them and collects project performance data.
Helps track project issues and resolutions create and document the project work.
Updates project artifacts with approved changes.
Helps gather data to create project schedule management plan.
Assists in creating variance reports for tracking project estimates to actual data.
Assists in the analysis of project budget data create reports necessary to track project costs.
Helps create reports to measure the project management performance against the standards.
Assists in ensuring project documents, including the project charter, communication plan and risk management plan, are updated.
Works to ensure operational processes are integrated and effective across the organization.
Defines and implements business strategy and goals through the collection, analysis, review, reporting, documentation and communication of business needs and requirements.
Manipulates data for quantitative analysis or research to support the business in identifying problems and solutions.
Duties may include the generation of regular and special reports and the recommendation of changes in methods or procedures to increase efficiency.
Routine operational or administrative work.
Day-to-day actions are focused on administering defined procedures, analyses and report preparation.
Individuals will have their work thoroughly reviewed and checked by more senior incumbents and will have limited contact outside their immediate area.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 0-2 years of relevant experience
Education:
Bachelor’s/University degree or equivalent experience
Manages the coordination and communication of product testing between Technology, Transaction Services and other business functions.
Create and validate user acceptance test scripts for multiple Marketing and Business initiatives for each project implementation. Create and execute production validation scripts.
Review and analyze Transaction Services test output to ensure all errors are identified ensuring no issues are present at the time of project implementation.
Work with technology to open, assess, and track resolution of all project defects. Successful resolution of all defects is critical to the success of all project implementations.
Understand and provide input for changes to the Information Technology system tables.
Identify opportunities to consolidate or remove information within the systems table thus streamlining Transaction Services production efficiencies.
Participate in Citi Cards and affiliate projects. Provide project management support by participating in project related calls.
Assess and provide feedback related to Transaction Services operational impacts.
Research and investigate Business/Operations inquiries regarding customer impact issues associated with production issues outside of individual projects.
Open INC tickets for production related issues due to project delivery
Maintain monthly inventory reporting
Facilitate project management sub team meetings as needed.
Manage and/or lead small projects across multiple lines of business for Transaction Services related to Cards, Retail Bank and Mortgage
Assist in creation and management of project plan documentation, project tracking and reporting, administrative support, and risk and issue management in accordance with standard project methodology
Assist with monitoring and review project pipelines for business impacts, ensuring project are documented in tracking tools
Work closely with Operations teams and management to understand processes, identify inefficiencies, recommend and drive changes incorporating LEAN Methodologies
Communicate with key stakeholders, including ensuring appropriate resources are engaged for successful execution on project efforts from initiation to close
Coordinate testing scope and execution at multiple Citi vendors
Host testing sub team calls with various technical, ops, and supplier groups as needed
Lead smaller scope projects such as Minor or Maintenance efforts
Support capacity and financial reporting for needed projects
Transaction Services has announced a transformation initiative, this will require the specialist to learn and become satisfactory support in multiple TS function disciplines.
Perform Technical Writer responsibilities for documenting guides for executing project support, system mapping, and process flows
Job Grade: B10
Job Family Group:
Project and Program Management
Job Family:
Project Management
Time Type:
Full time
Primary Location:
Jacksonville Florida United States
Primary Location Full Time Salary Range:
$49,010.00 - $68,390.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
Oct 11, 2024
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.