Job Information
Hub International Claims Adjuster in Irving, Texas
ABOUT US
About HUB:
In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
HUB Financial Services is a part of HUB. HUB Financial Services stands out as an industry leader in
effectively managing lending risk associated with loan-level collateral for financial institutions. Whether you’re dealing with real estate owned, residential real estate, commercial real estate, auto, watercraft, RV, powersport, or equipment portfolios, our outsourced insurance tracking, blanket, and impairment programs are designed to address lending risk comprehensively. Our commitment to tailoring solutions means we create a unique strategy for each client and portfolio.
The role of the Claims Adjuster is to handle the complete adjudication of Collateral Protection Insurance claims; act as a liaison between the carrier and the representative and/or end client; be a strong advocate for the client; be a consultant to the client on claim issues. Ideal candidates must possess strong conflict management skills, great attention to detail, ability to work within a team environment, and successfully work an independent hybrid schedule with minimal supervision.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Work with accounts to ensure efficient, prompt and smooth flow of handling of all claims, ensuring that established processes are followed.
Must be able to work a hybrid work schedule. (e.g. work on-site 2-3 times per week subject to change) Provide guidance to client as to claim process along with direction regarding likely outcome and timelines.
Effectively liaise with carriers and representatives through claim process.
Accurately interpret policy language.
Conduct investigation and determine applicable coverage per loss.
Research and answer coverage questions of varying difficulty.
Maintain claim files, diary, and/or record keeping, etc. in a timely manner.
Must be able to handle claims under multiple loss types simultaneously.
Provide excellent customer service to all our clients.
Review and audit files regularly.
Answer incoming phone calls within specified time frame.
Work with team on the accurate and timely filing of claims.
Identify potential opportunities to improve operational efficiency and communicate with management.
Setting educational goals to improve personal performance/continuing education for license if required.
Perform other duties that may be assigned from time to time within and outside of the Claims Department to support HFS overall business needs and goals.
Other duties that may be assigned from time to time.
MINIMUM KNOWLEDGE, DESIRED SKILLS & EXPERIENCE
Required: Basic math skills.
Required: Reading Comprehension: Understanding company manuals step-by-step.
Required: Excellent oral and written communication and presentation skills.
Required: Experience in the auto insurance industry.
Preferred: Intermediate to Advanced Level of Microsoft Office Suite. (e.g. Word, Excel, and Outlook)
A minimum of 2 years of claims adjusting experience required.
Strong understanding of state statutes and regulations regarding claim handling practices
Claims handling experience and working knowledge of auto and mortgage lender placed or force placed/Creditor Placed Insurance (CPI) required.
Prior experience in the mortgage industry with Real Estate Owned (REO) or foreclosed/Lender owned properties preferred.
Successful experience working independently with minimal supervision.
Advanced critical thinking and problem-solving skills.
Pre-hire skills assessment required.
LICENSING OR CERTIFICATION REQUIREMENTS
TX Property and Casualty adjuster license required.
Obtain additional P&C adjuster licenses in appropriate states within 30 days of hire if applicable.
BENEFITS
HSA and PPO Medical plans available through BCBSIL (BlueCross BlueShield of Illinois)
Dental plans through BCBSIL
Vision insurance
Employer paid Short Term Disability
Employer paid Life Insurance – 2x your salary
401k – Company matching
10 paid Holidays
Floating Holidays and Personal Days
Accrue Vacation and Sick Time from day 1
PHYSICAL DEMANDS
To perform this job successfully, the incumbent must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.
QUALIFICATIONS
To perform this job successfully, the incumbent must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.
Department Account Management & Service
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
E-Verify Program (https://hubinternational.jobs/e-verify/)
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