Job Information
BT Network & Diagnostics Senior Manager in Ipswich, United Kingdom
Network & Diagnostics Senior Manager
Job Req ID: 34245
Posting Date: 11 Jun 2024
Function: Architecture Solution and Design
Unit: Openreach
Location:
Ipswich (4405), Ipswich, United Kingdom
Salary: Competitive with great benefits
Why this job matters
Tens of millions of customers, including those in homes, hospitals, schools and businesses of all sizes, rely on Openreach’s network. As an expert in this critical role, you will manage a team of technical experts who ensure we have the advanced network diagnostics and assurance tools needed to deliver and support reliable networks and exceptional services across all our products, setting us apart from other providers.
Managing a team of subject matter experts, you will be accountable for defining and driving the future network assurance strategy for Openreach. This encompasses network monitoring, incident management, and communications without customers and CS, spanning network OSS, BSS, engineering apps, and test infrastructure.
What you’ll be doing:
Openreach’s owner for network assurance capabilities across all products.
Develop and embed a coherent network assurance strategy across Openreach for all products (FTTC, FTTP, Ethernet and Optical) spanning network, systems, and engineering tools.
Work with matrix teams and stakeholders to drive the network assurance strategy including business case development and tracking.
Lead, develop and coach a team of subject matter experts to deliver their diagnostics, tools, data, and assurance plans.
Deliver value and savings for Openreach and its customers by ensuring the right decisions are made for addressing network and customer issues.
Essential Skills:
Working knowledge of networks, passion for network technology and delivering customer outcomes
Experience in strategic thinking and developing & implementing technical strategies.
Working with matrix teams and vendors to deliver transformational technology.
Leading engineering/ technical projects/programmes.
Stakeholder management and storytelling
Ability to work at all levels of the business.
Desirable Skills:
Expert knowledge of network-based test approaches and use of data for fault / incident identification.
Member of a professional body e.g. Institution of Engineering and Technology
An innovator, come up with new ways of working and introducing new technology.
Benefits:
As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, access to equity schemes and an attractive pension offer.
We value different perspectives, skills and experiences. Diversity makes sense for us, our customers, and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed.
Competitive Salary
Discounted Broadband
Up to 50% off EE and BT mobile for you and 5 family & friends
Discounted TV & BT sport packages
25 days annual leave + Bank holidays
10% BT pension contribution
Access to 100's of retail discounts including the BT shop
Annual Bonus scheme of up to 15% of salary
About Openreach:
We’re the nation’s number one broadband network and we build the connections that matter.
Our customers are the 640+ communications providers who sell phone, broadband and Ethernet services to homes and businesses and our mission is build the best digital future for the UK.
There’s over 33,000 of us across the country, and we have a vision that our workforce should represent the communities that we serve. Diversity and accessibility are important to both where we are now and where we’re going. We value every colleague and the contribution they make, because a diverse business is a stronger business.
We also want the best work-life balance for all our people, which is why we offer smart working. It’s not a one-size-fits-all solution, so you’ll be able to discuss how smart working fits with your role during the recruitment process.
How to apply:
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by-step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We’re creating an inclusive working culture where people from all backgrounds can succeed. We welcome applications from every community and we’re looking forward to receiving yours.
'#LI-Hybrid'