Job Information
Innovation Associates, Inc. Help Desk Technician - Tier I in Indianapolis, Indiana
The Role:
iA is seeking a customer centric, solutions driven, and dedicated Help Desk Technician to help achieve iA’s mission to unleash the full potential of pharmacy. This individual’s main objective will be to provide technical consultation, problem resolution, and support in customer’s network and Pharmacy Management System, using available documentation, acquired knowledge, computer analysis techniques and procedures.
Shift(s) Available
Wednesday to Saturday 1:30 pm to 12:00 am ET
Flexibility in scheduling is necessary, as shifts may vary based on the business needs. Candidates must be able to work rotating shifts or be able to shift bid, including weekends and holidays.
What you’ll do:
Use self-developed, available tools, experience, and judgement, analyzes, and determines if equipment is defective and needs to be returned for service. If defective, issues proper RMA to customer.
Consult customers on installation of new/replacement equipment and software upgrades to ensure satisfaction.
Interface with iA’s Customer Support, Customer Engineering, and Counting Technology to obtain technical assistance, to coordinate return of defective components and coordinate shipment of replacement components.
Record all call related information, performs analysis and reporting as requested in a timely, accurate and concise manner.
Drive continuous improvement for all Customer Service implementation and activities while upholding the highest standards of quality and professionalism.
Maintain a broad knowledge of computer technology, equipment, and systems.
Participate in group, as well as independent projects and performs other duties as assigned.
Who you are:
Preferably have or in process of IT A+ and Net+ certifications or Comp TIA certification
Hold at least a High School Diploma, and prefer some experience working in a Help Desk or IT capacity
Builds strong relationships with customers, internal and external clients with a positive attitude and honest communication
A focused individual able work efficiently to log, interpret, record, and investigate customer questions, support needs and other requests
Compassionate and honest communicator with fantastic skills in both written and oral communication
Ability to understand and work within time and budget constraints
Enjoys analyzing and solve problems
Detail oriented
Excellent customer service skills
Associates or Bachelor’s degree in IT is a plus
Compensation:
The estimated base annual salary range for this position is $58,459.00 to $63,241.56, though a candidate's base annual salary shall be determined on a range of factors, including, but not limited to, qualifications and experience. This position may additionally be eligible for an annual discretionary bonus.
What are the perks?
Generous time off policy that allows you to put your family first
Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company
Competitive benefits, salary, and talent development opportunities
Commitment to professional development and working for a company where your voice is heard
More about iA:
Our Mission: We partner with providers to transform pharmacy through our leading-edge software enabled fulfillment technology and partners to deepen the patient-pharmacist relationship, enhancing patient safety and choice while increasing operational efficiency. iA empowers pharmacists to focus on patient care. iA can run the prescription fulfillment process from start to finish, helping pharmacies manage fulfillment and inventory to help lower costs, improve efficiency, increase safety, and provide comprehensive Rx tracking and real-time support.
Our Products:
Software
Modular Hardware
Sophisticated Counting and Collation Devices
Our Core Values:
Solutions Driven
Customer Centric
Championing Diversity
Empowering Ownership
Trust Daringly
To learn more about iA’s product, people and culture visit us at iarx.com OR check us out on LinkedIn (https://www.linkedin.com/company/iarx/mycompany/) , Facebook (https://www.facebook.com/iA.Pharmacy.Automation/) or Twitter (https://twitter.com/iARx_News) !
iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.