DXC Technology Care Programs Operations Manager in Indianapolis, Indiana
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public-sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.
Job Description: Under minimal supervision, research, monitor, and reply to eligibility-related inquiries from the FSSA and DFR offices across all programs. Work daily reports as assigned to resolve eligibility issues that could prevent members from receiving services to which they are entitled.
Job Specific Skills/Essential Functions:
Ability to follow written directions to work daily, weekly, and monthly reports, some with time-sensitive deadlines
Ability to quickly learn/understand the Systems within which reports must be worked
Ability to analyze reports to resolve discrepancies and proactively recognize trends that could indicate a problem
Ability to work with other departments, the client, and other vendors to resolve eligibility issues
Ability to project a positive, professional attitude and a high degree of self-confidence in a fast-paced, rapidly changing environment
Ability to effectively manage time and work independently in a strong team environment
Maintain accurate records of reports worked for future reference
Bachelor’s degree or equivalent work experience
Prior health insurance or managed care experience preferred to include knowledge of HIPAA transactions, Claims, Waiver, Member and Provider Relations, Systems Life Cycle, and project management
Above average written and oral communication skills
Advanced PC skills (Word, Excel, and PowerPoint)
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities