Job Information
S & T Bank Application Administrator II in Indiana, Pennsylvania
Reference #: R-305 North Fourth Street: 324 North Fourth Street; Indiana, PA 15701
Work Days and Expected Hours: Monday - Friday: 8:00 AM - 5:00PM (Additional hours as necessary to meet the objectives of the department).
Function: This position is responsible for the management and administration of multiple bank core systems. Provides IT liaison support to the bank's business lines and delivers Tier 2 product and service level support for the bank's core applications in accordance with the bank's core values and documented procedures.
Duties and Responsibilities:
Develops, configures, and deploys system changes to core banking applications as documented in procedures.
Collaborates with vendor to implement configuration changes to applications that do not offer authoring capability.
Ensures system releases/updates are reviewed with the affected business lines/stakeholders, execute implementation tasks, validate current and newly released changes, and communicate to the appropriate business lines.
Provides Tier 2 support of managed systems to identify, troubleshoot, resolve, and communicate issues with Managed IT Services, FIS Core, system vendors and end users.
Provides guidance to Tier 1 support to troubleshoot and resolve application issues with bank employees and vendors.
Ensures all support requests for managed applications are properly documented and follow the bank's support request management procedures.
Creates and update knowledge base articles to assist Bank Employees and FIS Managed Services with application functionality.
Identifies and communicates with Managed IT Services or FIS Core for troubleshooting and issue resolution.
Receives turnover supporting documentation for new products and services from System Architect team.
Provides IT liaison services to lines of business.
Completes review of managed applications.
Creates and maintain departmental procedures associated with your responsibilities.
Cross train and act of backup to fellow team members as appropriate.
Other duties as assigned.
Maintains a good working relationship with all bank employees. Works as a team player to contribute to the success of the department and in turn the organization.
Physical Demands
Operates a keypad device: 40% of the day; operates electronic equipment: 25% of the day; operates office equipment: 25% of the day; carries equipment: 10% of the day. Requires the use of manual dexterity skills for typing and data entry on a frequent basis, up to 60% of the business day. Possess the ability to focus visually at a close distance of 18"-20" for a period of up to 60% of the business day. Must be able to occasionally lift and/ or move or carry up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education
Requires a minimum of a two-year degree or equivalent job experience in a related field.
Experience
Requires two to five general experience and two to five years specialized experience in providing customer support for software systems.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary Range:
$36,438.00 - $70,000.00
EEO/AA Minority/Female/Disability/Veteran