Job Information
Canon USA & Affiliates Engineer, Digital Solutions III in Illinois
About the Role
This position is based in the Midwest U.S. and will support Canon USA’s dealers, resellers and third party service providers located throughout the Midwest and Northeast U.S. You will join a team of Digital Solutions Engineers (DSEs) providing technical support on Canon’s production level digital imaging products. Support activities will be provided through a combination of on-site and phone support. As our product expert, you will draw upon your previous experience troubleshooting and repairing digital imaging products to address high level escalated hardware support issues from Canon USA’s Technical Support Center.
If you have experience with production level digital imaging products, we want to hear from you!
Your Impact
Provide urgent and high visibility third-level technical support via on-site or by phone to Canon’s dealer network field technicians and Canon resellers. Troubleshoot electro mechanical and connectivity based issues, providing timely and cost effective solutions and ensuring Canon products meet all manufacturing and operational specifications
Provide detailed and thorough documentation of field activities, allowing for proper cross-communication between senior management, sales and domestic Engineering groups
Provide field technical seminars / training on Canon products and servicing best practices to authorized Canon dealers
Author technical documentation for publication to Canon’s technical support websites
Provide reports with recommendations for current and future product improvements
Install and de-install devices and provide technical expertise at Canon tradeshows and other events
About You: The Skills & Expertise You Bring
Associate's degree in electronics or equivalent training in military or trade school is preferred. Canon Digital Technician ATSP certification is a plus.
A+, Net+, or equivalent network/connectivity certification preferred.
Minimum 2 years of experience troubleshooting and repairing Canon or other manufacturer’s production level digital imaging products. Must have an understanding of computer platforms and general application software.
Ability to read and understand wiring diagrams, proven ability in proper use of digital multi-meters for the troubleshooting of both AC/DC voltages.
Must have excellent verbal and written communication skills.
Must be willing to travel minimum 50% with periods of higher volume often on short notice. Available for overtime as required.
Must be available for regularly scheduled 24X7 phone based support.
Work experience with a copier manufacturer is highly preferred
Self-motivated, customer-focused individual able to work with minimal supervision to identify root failures and provide effective resolutions.
This position requires the ability to lift 50lbs
This position requires driving for company business as an essential function of the job and must remain in compliance with company safety guidelines and policies
Preferred location Midwest and must live within a reasonable distance to a major airport
We are providing the anticipated hourly rate for this role: $27.88 - $41.75 hourly
Company Overview
About our Company -Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us atand connect with us on LinkedIn at.
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-“Dress for Your Day” attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can’t get anywhere else
†Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers’ sitehttps://www.usa.canon.com/about-us/life-at-canon ( https://www.usa.canon.com/about-us/life-at-canon) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us athttps://www.usa.canon.com/about-us/life-at-canon ( https://www.usa.canon.com/about-us/life-at-canon) .
#CUSA
Workstyle Description
Virtual - This position is full time and is considered virtual. The office will be open 5 days a week; however you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.
Posting Tags
#PM19 #CUSA #LI-NF1 #LI-REMOTE
Location US-IL-Chicago | US-IL
Company Canon U.S.A., Inc.
Requisition ID 32899 Category Field Service Position Type Full-Time Workstyle Virtual
Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon’s Pay Transparency Statement.
Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at accommodationrequest@cusa.canon.com.