Job Information
Microsoft Corporation Sr Design Researcher in Hyderabad, India
The Microsoft C+E Enterprise Commerce Studio is looking for a passionate and self-motivated UX researcher to help shape the future of intelligence-driven experience across the Microsoft Commerce ecosystem.
Commerce + Ecosystems (C+E) is responsible for enabling and optimizing the end-to-end customer journey on the Microsoft Cloud. As the CFS Enterprise Commerce team, we are responsible for delivering a state of art experience to our customers, partners, sellers and support teams across all enterprise business transactions. We are on the journey of digital transformation and are carving out a future of agile, inclusive and intelligent Commerce. Every individual who is a part of this journey has an opportunity to innovate, influence, transform, inspire and grow within our organization
You will join a diverse and enthusiastic UX design and research team that believes work should be both challenging and fun. Our team is dedicated to creating an inclusive culture. We’re looking for someone who wants to learn, grow, and embody new ways of working. If you embrace growth mindset, have a track record of delivering results, and you light up collaborating with other researchers, designers, product managers and engineers this is a great team to join.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond
Responsibilities
As a UX researcher on our team, you will be responsible for collaborating closely with an interdisciplinary team of researchers, designers, product managers and engineers to drive user feedback and research findings into future iterations of the product. You will also have a role in mentoring junior team members and building relationship with business and engineering stakeholders to influence product roadmap
In this role you will be expected to employ a wide range of research methodologies including moderated and unmoderated usability studies, interviews, surveys, competitive benchmarks, A/B testing, ethnographic field research, participatory designs, user modeling, etc. You will also have an opportunity to innovate on new methods, and practices that contribute to our UX community. Ultimately, we’re looking for someone to help actively evolve the discipline while influencing the product teams to make impactful, data-driven decisions and who can:
Deeply understand the needs, behaviors and scenarios of Microsoft 365 products.
Have a strong sense of human-centered design and how to apply it in practice.
Build and execute research plan(s) that provide deep customer insights needed to impact our roadmap.
Collaborate with design, research, program management, and engineering teams to deliver valuable end-to-end user experiences across multiple screens and input modalities.
Drive insights effectively through the software development process, partnering with stakeholders and other disciplines.
We may ask for you to do a portfolio walkthrough with us for this position. If the above sounds like you, we can’t wait to talk to you!
Communicate the research findings and recommendations to the product team.
Qualifications
Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, or related field AND 8+ years experience working in product or service design
OR Master's Degree in Industrial Design, Product Design, Human Computer Interaction, or related field AND 6+ years experience working in product or service design
OR equivalent experience (e.g., experience using design thinking to solve problems).
Experience leading projects, teams and products end-2-end with multidisciplinary partners.
Interaction design skills with the ability to design quality graphical user interfaces.
Current understanding of modern technology, know the constraints, be willing to push the limits and apply creative solutions that result in great user experience.
Ability to prototype design concepts in a variety of tools
Ability to produce elegant and easily understood diagrams, wireframes, and other artifacts
Experience in AI or Large Language Models (LLM)
Experience participating in the complete product development lifecycle of web and/or software applications
Ability to present cohesive design approaches to a non-design audience (including business, product and technology teams)
Ability to create information architecture diagrams, wireframes, prototypes and screen flows
Ability to effectively manage time, prioritize tasks and work within deadlines
Excellent written, verbal, and visual communication skills that drive compelling conversations and clear design presentations.
Ability to create a variety of design artifacts that elegantly convey ideas, workflows, and concepts.
Ability to work independently through ambiguous situations, and in undefined product areas and features.
Ability to scope and estimate efforts accurately and prioritize tasks and goals independently.
Ability to inspire, lead and make a difference
Demonstrated UX design experience
Portfolio link is mandatory
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .