Job Information
Kuehne+Nagel Operational Key Account Manager in Hyderabad, India
You will be part of our Air Logistics team, adding your operational + service expertise + skills to the delivery of customer + operational excellence
Your Role
Your primary objective will be to drive customer operational excellence by ensuring all agreed processes are followed by Customer Care teams + customer expectations are well understood before commencing operations,
Your Responsibilities
You will do this by working with a variety of internal stakeholders while focusing on the following key objectives:To participate in customer implementation+ on-boarding processes ensuring a full understanding of customer expectations + agreed processes; aligning service flexibility with process compliance to achieve win-win.
To act as the bridge between the CCL team + customer to fulfill customer requirements while representing our interests.
To participate in setting up standard operating procedures (SOP), key reporting structures + customer deliverables to ensure service delivery monitoring + identification of improvement areas.
To initiate report automation where possible, ensuring accuracy, consistency + timeliness.
To organize + lead customer reviews, strategically seeking management participation where needed.
Your Skills and Experiences
Graduation is mandatory
6-8 years of relevant experience
Strong operational skills + knowledge of the processes and guidelines.
Stakeholder and Customer relationship management
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.