Job Information
Integration Innovation, Inc. (i3) Help Desk Technician in Huntsville, Alabama
Overview
i3 is seeking a Help Desk Technician who will be responsible for providing technical desktop assistance and customer support. A professional and courteous demeanor is required in all circumstances. Candidate must possess excellent communication skills including verbal, written, and telephone etiquette. Above average ability to interpret, analyze, troubleshoot and resolve technical problems. Must be decisive, conscientious and interact well in a team environment. Individual should have a strong desire to learn and be able to follow policies and procedures.
Responsibilities
Provides exceptional customer/technical support to users by identifying problems, researching and answering questions, troubleshooting problems, guiding users through corrective steps, and maintaining computer hardware/software.
Listen attentively to user questions and concerns and offer optimal solutions.
Follow-up with users to ensure satisfactory support and complete issue resolution.
Install, configure, and maintain computers, peripherals and software.
Ensure system security in compliance with company policy.
Implement and maintain network standards and guidelines.
Utilize tools such as Active Directory, Remote Desktop, etc.
Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware.
Maintain an awareness of trends within the technology industry.
Improves support operations by writing and maintaining documentation.
Participates in development of future support operations by identifying issues and recommending solutions.
Supports the organizational mission by completing related results as needed.
Qualifications
High School diploma, GED, or equivalent.
Previous customer service/sales experience highly desired.
Ability to obtain and maintain an Active Secret Security Clearance or higher.
DoD 8140 compliant within 1 year of employment.
About i3
Headquartered in Huntsville, AL, i3 is a national leader in providing innovative technical and engineering solutions to a broad customer base across the U.S. DoD. Specializing in missile and aviation engineering and logistic services, electronic warfare and electromagnetic affects analysis, UAS system integration and flight operations, full lifecycle C5ISR engineering services, engineering analysis, cybersecurity and IT/IA innovative solutions and virtual training, simulation & serious game development and implementation.
We were founded in 2007 with the intent to do business differently.
Our focus is to leave our team members, our customers and our communities better than we found them.
Our ultimate goal is to strengthen our Nation and our warfighter.
Perks and Benefits at i3:
100% team member owned
Outstanding insurance coverage
401(k) match
Health and wellness incentives
Tuition and certification reimbursement
Generous PTO
Fun culture with company activities
Countless opportunities to give back to the community through our charitable organization, i3 Cares
We work hard. We compete hard. We play hard. Apply now to join us!
Job LocationsUS-AL-Huntsville
ID 2024-4327
Business Unit ITCE
Type Full-Time
Clearance Secret Preferred