Job Information
Redstone Federal Credit Union Assistant Manager, Lending Services - R2138 in Huntsville, Alabama
Job Description Summary
Responsible for assisting with planning, organizing, integrating, managing and evaluating the day-to-day activities of the Credit Unions Lending Services Department. Oversees and directs the Collateral Protection Program, credit bureau reporting function for the Credit Union, collateral title perfection and releases, and administration of the Guaranteed Asset Protection and Mechanical Breakdown programs. Oversees and directs planning and implementation of strategic plans. Ensures projects are designed and implemented efficiently and effectively. Directs departmental business continuity planning to minimize risk.
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Plans, organizes, evaluates, and manages the work of staff within the department; utilizes resources effectively; implements plans, programs, and work processes and procedures necessary to achieve designated results; coordinates and integrates functions within the department and across the Credit Union.
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``` - Participates in establishing business and operational initiatives to meet Credit Union goals and objectives.
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``` - Provides leadership and works with staff to develop and retain highly competent, member service-oriented staff through training and day-to-day management practices that support the Credit Unions mission and strategic goals.
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``` - Establishes performance requirements and objectives for staff; monitors and evaluates their performance; provides coaching and development opportunities; finds ways to recognize performance; addresses performance deficiencies and takes disciplinary action, if warranted, in accordance with Credit Unions policies and procedures.
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``` - Directs and assists the department staff with a wide variety of member inquiries, providing resolution for member problems and complaints. Meets with members directly regarding questions, concerns, or problems as necessary.
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``` - Manages the Title/UCC program and the related vendor relationships.
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``` - Manages the Collateral Protection Insurance program for consumer and commercial loans and the related vendor relationships.
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``` - Manages the Guaranteed Asset Protection and Mechanical Breakdown Protection programs along with the related vendor relationships.
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``` - Monitors use of credit reporting software applications; ensures information transmitted to credit reporting agencies is accurate, complete and in compliance with all rules and regulations, including the Fair Credit Reporting Act.
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``` - Oversees the monthly reporting process to the four National Credit Reporting Agencies, for all RFCU.
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``` - Ensures relevant testing of Core systems utilized by the department, including review of release documentation, testing, recommendation to load into production.
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``` - Finds ways to continually improve the efficiency of departmental processes to provide the best service to our members.
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``` - Maintains current knowledge of and ensures compliance with regulatory requirements and Credit Union policies and procedures.
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``` - Develops teamwork and collaborative relationships within the Credit Union.
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``` - Promotes the Credit Union by participating in community involvement and special events.
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``` - Oversees both in-person and remote staff.
Company Wide Expectations
- Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
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``` - Delivers friendly, caring service to internal and external members.
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``` - Complies with all applicable State, Federal and NCUA rules and regulation and all Credit Union policies and procedures.
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``` - Follow all physical and online security procedures and maintain strict confidentiality of all member information.
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``` - Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
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``` - Works scheduled hours and maintains punctuality.
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``` - Performs other related duties as assigned or requested.
EDUCATION/EXPERIENCE
Minimum Qualifications
To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required.
An equivalent combination of education and experience may be considered.
Education Requirements
- 4 Year / Bachelors Degree in Business or closely related field. - Required
Experience Requirement
- 2 Years - Progressively responsible financial, consumer lending, or title experience. - Required
- 1 Year - Management or supervisory experience - Preferred
SKILLS/ABILITIES
- Ensure all internal and external customer service practices and processes are carried out and meet quality service standards and achieve member satisfaction.
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``` - Learn and apply information on a wide range of Credit Union products, services, and regulatory compliance requirements, in order to assess member situations and develop solutions.
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``` - Provide guidance in the resolution of complex problems utilizing advanced knowledge and experience within areas of responsibility.
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``` - Plan, organize and direct the day-to-day activities of the department.
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``` - Lead and model RISE values and Code of Ethics through daily interactions and conduct.
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``` - Promote and foster excellent member service and teamwork throughout the department.
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``` - Communicate in a professional manner and deliver information clearly and effectively to staff. Actively listen to questions, opinions, and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
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``` - Use correct English including spelling, grammar, and punctuation.
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``` - Proficient in analyzing data from multiple systems and use of that data to draw logical conclusions and make useful recommendations.
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``` - Operate computers and use business software and other standard office equipment.
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``` - Understand and follow written and oral instructions.
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``` - Set priorities and manage ones own time effectively.
PHYSICAL DEMANDS
Physical Demands Disclaimer
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
Intermittent standing, sitting, walking, bending and climbing.
Using hands repetitively to handle, feel or operate computers and other standard office equipment.
Reaching with hands and arms.
Intermittent lifting and carrying up to 25 pounds.
WORK ENVIRONMENT
Work Environment Disclaimer
An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;
Work Environment
Works in general office environment in a financial services facility.
Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, reli