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Crothall Healthcare

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS. Learn more at www.Crothall.com.

Job Summary

As a Concierge, you will establish a warm, welcome, and professional atmosphere for all clients, recruits, customers and employees. You will be the first impression to all and will be the point of contact for all visitors, making sure guests feel comfortable and secure throughout their visit in the Emergency Department (ED) of the hospital. As a Concierge you will be responsible for partnering with Environmental Services and Food and Nutrition Services to ensure patient communication and satisfaction.

Essential Duties and Responsibilities:

• Welcomes and acknowledges all guests while anticipating and addressing guests' needs.

• Thanks guests with genuine appreciation.

• Assists guests in all guest service matters including concierge requests.

• Monitors and processes visitor and registration requests utilizing a centralized email inbox.

• Provides wayfinding to patients, guests and visitors as needed throughout the hospital.

• Promotes team work and quality service through daily communications and coordination with other departments.

• Develops and maintains positive working relationships with others, and support team to reach common goals.

• Ensures front desk work area is kept clean and in an orderly state at all times.

• Provides a professional, efficient arrival and departure experience for our guests while creating a memorable visit.

• Ensures lobby and emergency department restrooms are monitored frequently throughout the shift, arranges lobby furniture as needed and other tidying tasks as assigned.

• Rounds on patients that are waiting on bed placement to ensure they are comfortable, offering amenities as approved.

• Attends nursing huddles frequently to communicate trends, opportunities and needs from nursing partners.

• Assists with ensuring patients in the ED have diet orders, meal delivery, and tray removal from the ED rooms.

• Acts as first point of contact for all activities and emergencies in the lobby, remaining alert at all times. Serves as point person, taking ownership of any challenges that may arise within the Lobby operation, resolving them, or following escalation procedures as required.

• Performs other duties as assigned.

Qualifications:

• Experience in a client service / reception position.

• Computer skills including MS Office products including Word, Excel, PowerPoint, and Outlook.

• Ability to stand/walk for extended periods of time.

• Some college is preferred.

Apply to Crothall today!

Crothall is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Crothall maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Crothall are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Flexible Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Req ID: 1317600

Crothall Healthcare

TANEISHA JANEA HAMILTON

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