Job Information
Flowserve Corporation Field Service Coordinator in Hulst, Netherlands
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Role summary:
The Field Service Team installs, commissions, troubleshoots and repairs Flowserve’s pumps and equipment for our customers in industries such as oil and gas, chemical, nuclear, coal, and waste water industries. This position requires a technical field service coordinator who can schedule and coordinate the day to day operations of the field service team as demanded by the clients and in line with the business processes.
Responsibilities:
People and Safety.
- Actively support a positive SHEA culture to reduce lost time injuries and recordable accident frequency rate and maintain a safe hazard free work environment. Support the FST on the JSEA Completion, identify with them the potential hazards at site, and ensure these details are timely shared with the Onsite Services SHEA Manager.
Process and Technology.
Demand the Sales/Commercial Operations Team the timely update of all the opportunities on the pipeline thru Flowforce. Review with the FST Supervisor, the team availability and competencies to handle the product mix installed in the assigned region.
Complete Field Service Aftermarket Portal (AMP) scheduling actions as defined within field service process, to ensure that field service technicians are able to execute their work instructions. Coordinate with the FST Admin the timely submittal of all the relevant information (VISAs, Safety and Working Certificates, etc..) to our customers to ensure our FSTs can enter into the sites.
Provide work instructions to the field service technicians, to include all relevant job details, including drawings, bills of materials, historical reports and customer information. Make sure that all the information is properly loaded in AMP for proper tracking.
Review timesheets and reports for completeness and approve to enable administration function completion.
Being an expert in the field, conduct job walk down for critical jobs prior the start-up of the service. Together with the Field Service Supervisor, validate that the quotations prepared by the commercial are technically sound and aligned with customer expectations.
Direct interface with Subcontractors, vendors and any supplier working at site with our Field Service Technician for critical jobs.
Provide timely response to enquiries for information, and redirect questions as needed to the right resources.
Finance.
Support the FST Supervisor on preparing the financial and utilization forecast.
Provide necessary documentation to Sales and Administration to enable clients invoice to be raised. Support the job close cycle time, to ensure quick invoicing and collection of receivables as a contributor to the Primary Working Capital.
Expectations:
Experience in mechanical field service environment required
Knowledgeable of the process involved in the removal, repair, and installation and commissioning of pumps and their associated equipment desirable
Experience in the chemical, power, and/or oil and gas industries
Capability to schedule field technicians in a dynamic environment
Ability to develop and sustain a vision of technical excellence and customer service that is shared by the entire team
Possesses a collaborative style that encourages the free flow of communication, removes obstacles, and promotes problem solving and teamwork
Able to remain calm and even tempered in the face of challenges, demands, and deadlines
Communicate effectively and professionally both orally and in writing
Experience in project planning for complex jobs or events highly valued.
Capable in Outlook, Word and Excel and other IT systems/processes
Ability to read and interpret blueprints, engineering drawings, and schematics
Must have a valid driver’s license with a good driving record
What we can offer you:
Competitive salary
Holiday allowance of 27 days & 13 ADV days
5% year-end bonus
Travel allowance
Excellent place to develop yourself
Req ID : R-10880
Job Family Group : Logistics
Job Family : LO Coordinator
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.