Job Information
Federated Hermes, Inc. Unit Manager - Customer Contact Center #9128 in Houston, Texas
FEDERATED HERMES, Inc.
Unit Manager - Customer Contact Center Houston, Texas
Hybrid location (office/remote)
[Federated Hermes, Inc., [leading global asset manager focused on meeting the diverse and evolving needs of todays investors[ is seeking a Unit Manager to support our Customer Contact Center in Houston, Texas.This role provides day-to-day support and ongoing development to team of Client Service Representatives within the Client Contact Center while also engaging with participants to understand and respond to their needs.
[What you can expect: [As a Unit Manager, you will be responsible for:]{segoe="" ui",sans-serif"=""}]{segoe="" ui",sans-serif"=""}]{segoe="" ui",sans-serif"=""}]{segoe="" ui",sans-serif"=""}]{segoe="" ui",sans-serif"=""}
- Fostering a positive work environment that promotes the importance of developing long standing client relationships and best in class customer care.
- Providing direct supervision and oversight of a team and activities involving front line communication with Federated Hermes participants.
- Responding promptly to client inquires and participating in client calls as necessary.
- Representing the business unit and its participants in meetings with Federated Hermes vendors on administrative and/or operational matters.
- Participate in establishing, implementing, and monitoring performance metrics.
- Provide ongoing coaching and development to new and existing employees.
[What we are looking for:]{segoe="" ui",sans-serif"=""}
- High School diploma or equivalent with a minimum five years of experience in a corporate customer service call center environment required.
- 2 years of experience in a supervisory or leadership role required.
- Experience in the financial services industry preferred.
- Proficiency with Microsoft Office Suite and standard office computer applications
- Effective communication skills.
- Ability to analyze complex situations, reach sound conclusions, and propose solutions.
- Ability to work as a member of a team and accomplish company objectives.