Job Information
Onit Support Analyst in Houston, Texas
We’re looking for a Support Analyst with proficiency in web application development to joi n our rapidly growing Support team! In this role you’ll architect robust solutions for Fortune 500 customers using the Onit platform. This is not a Web Developer role, but you will be using web application development skills to be successful in assisting our customers in Support. You’ll lead all technical aspects of implementations, which includes collecting requirements, building workflows, user interfaces, security profiles, reports, training/demonstrating, handling support issues, and much more.
We’re looking for someone with the following skills:
You have deep experience leading (or being a major contributor to) the technical side of a complex software implementation
You’re entirely comfortable and savvy working directly with smart and demanding customers
You can code in some capacity (in any language) and have built one or more basic to moderately advanced programs that have been used to solve real-world problems. While the Onit platform is primarily a “no-code” solution, a general understanding of programming fundamentals will be important to your success
You enjoy working in a fast paced-and dynamic environment, with minimal oversight and direction. You understand what it means to work in a start-up environment
You take responsibility for projects end-to-end, from idea to completion
You’ve collected and documented complex technical requirements from clients (or internal stake-holders). While this won’t be your primary job (you’ll be paired up with a business analyst who will own this part of the project), we all wear multiple hats
Other people at the companies you’ve worked for wanted you on their projects
Responsibilities:
Help customers recognize their goals and drive towards a successful, on-time delivery
Provide technical and functional expertise to customers during the implementation process
Forge strong partnerships with customers and colleagues
Engage customers in informed business and technical need discussions vs. feature/function basics
Provide strong technical understanding of Onit products with the ability to discuss and demonstrate the full platform and how it may be configured to meet a client’s business needs
Create and/or improve implementation templates supporting requirements gathering, design and training
Follow implementation methodology for all customers and tailor to meet each project’s unique business needs
Share relevant prior experiences and best practices with customers and colleagues
Provide assistance to colleagues where needed
Work well in both individual and team settings both on and off client site
Provide platform demonstrations and various trainings if required/as needed
Skills/Qualifications:
Basic to intermediate knowledge of programming languages such as Java, C#, Python or Ruby.
Basic to intermediate knowledge of relational databases (PostgreSQL, MySQL, MS SQL Server, etc.)
Bachelors degree in Computer Science or related field
0-3 years experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider
Experience with legal operations processes and supporting technologies preferred, though not required
Experience with Software as a Service (SaaS) is a plus, as is any experience with financial accounting, customer management, and automation software
Previous consulting experience with software applications is a solid predictor of success
Strong written and verbal communication skills
Must have shown significant and consistent career growth as part of prior experience
Location
Remote
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