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MANAGEMENT ANALYST IV - BILLING/DRAINAGE

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MANAGEMENT ANALYST IV - BILLING/DRAINAGE

Salary

$2,673.00 - $3,308.31 Biweekly

Location

4200 Leeland

Job Type

Full Time

Job Number

36422

Department

Houston Public Works

Division

Customer Account Services (CAS)

Opening Date

03/04/2025

Closing Date

3/11/2025 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications accepted from: All Persons Interested

Section: Utility Billing/HPW

Reporting Location: 4200 Leeland Street

Workdays & Hours: M-F, 7:30 a.m. - 4:30 p.m.*

*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:

We are seeking a customer focused, results driven, flexible, self-motivated individual that will function in a management analyst role to provide support within Utility Billing. The ideal candidate will have direct experience in accurate and timely billing, meter operations, customer service, detail oriented, exceptional organizational skills, great leadership with excellent verbal and written communication skills who can thrive in a fast paced, high-volume environment. Preferred candidate will also have a background in process improvement and project management.

Essential duties and responsibilities include:

• Assist with managing, planning, implementation and coordination of day-to-day drainage operations.

• Ensure effective execution of customer billing and drainage operations, while ensuring compliance with applicable policies, procedures, and regulatory requirements.

• Supervise, train, coach, mentor, and evaluate employees in service area.

• Prepare, update and maintain monthly, quarterly and annual reports.

• Assist with special projects to increase productivity and efficiency.

• Assist management to establish strategies for enhanced customer service and performance improvement.

• Investigates and makes recommendations for addressing issues of medium to high complexity and /or sensitivity.

• Compiles data, produce information, interprets results, and provide recommendations for solutions.

• Create, update and maintain drainage related standard operating procedures and policies.

• Support overall Utility Billing functions.

WORKING CONDITIONS:

Position is physically comfortable; the individual has discretion about walking standing, etc.

This is a Department of Houston Public Works Management position at the Tier III Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a Bachelor's degree in Public Administration, Business Administration, Finance or a field closely related to the job.

EXPERIENCE REQUIREMENTS

Six (6) years of professional experience in accounting, budget analysis, finance, public administration or a field closely related to the job are required.

Substitutions: Experience cannot be substituted for the Bachelor’s degree requirement.

A Master’s degree in a field directly related to the job may substitute for two years of the above experience requirement.

LICENSE REQUIREMENTS

None.

PREFERENCES

Preference will be given to candidates who display well developed analytical, critical thinking and problem-solving skills with a customer focus. Ideal candidate will possess an understanding of utility billing and meter operations, detail oriented, exceptional organizational skills, with excellent verbal and written communication skills. Preferred candidate will also have a background in process improvement and project management.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None

However, the department may administer skills assessment test.

SAFETY IMPACT POSITION: No

If YES, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

Pay Grade: 25

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting:

http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6015

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

If you need special services or accommodations, call 832-393-6015. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE - Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Supplemental Insurance

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Compensable Sick Leave

• Personal Leave

• Flexible schedules

• Hybrid-Telework for eligible positions

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Paid Prenatal, Parental and Infant Wellness Leaves

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

What is the highest level of education you have completed?

• Bachelor's degree and less than 6 years of professional experience in accounting, budget analysis, finance, public administration or a field closely related to the job

• Bachelor's degree and more than 6 years of professional experience in accounting, budget analysis, finance, public administration or a field closely related to the job

• Master's degree and less than 4 years of professional experience in accounting, budget analysis, finance, public administration or a field closely related to the job

• Master's degree and more than 4 years of professional experience in accounting, budget analysis, finance, public administration or a field closely related to the job

  02

  How many years of verifiable professional experience in accounting, budget analysis, finance, public administration or a field closely related to the job do you have?

• Less than 4 years

• 4 to 5 years

• 5 to 6 years

• 6 years or more

  03

  Please select all software you are proficient with. (Check all that apply)

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• Microsoft Outlook

• Microsoft Access

• None of the above

  04

  Do you possess an understanding of utility billing and meter operations?

• Yes

• No

  05

  Do you have experience in process improvement and/or project management?

• Yes

• No

  06

  If you answered yes to the above question, please describe your experience with respect to process improvement and/or project management. (Please do not enter "see resume".)

  07

  Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  08

  Are you currently a City of Houston employee?

• Yes

• No

  09

  Have you completely and truthfully answered question #9 regarding employment gaps? (failing to clarify employment gaps may result in the disqualification or delay of your application).

• Yes

• No

  Required Question