Job Information
GROUP 1 ASSOCIATES INC ET AL MAXWELL - N LTD Automotive Service Advisor in Houston, Texas
The Service Advisor is the face of the dealership for service customers. It is the Service Advisors responsibility to present and sell needed products, services to the customer in a professional manner while adhering to the manufacturers published maintenance schedule and requirements.
- Actively promote and build rapport with the customer.
- Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers specifications.
- Generate and provide customers with a complete and accurate estimate of repair.
- Establish and communicate completion time of repair with customer and technician.
- Answer incoming service calls.
- Maintain and schedule service appointments.
- Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index).
- Strictly follow the manufacturers warranty guidelines and procedures.
- Driver's license needed to possibly drive customers' vehicles. MVR will be checked.
We offer...
- A True Four Day Workweek.
- Salary Based Pay Plan Plus Bonuses.
- A Great Working Environment.
- A Structured Career Path Leading to Management.
- Service Advisor University - Paid for by Group1 Automotive
Computer Skills:
- Basic Computer Skills
Workweek Details:
- 4 day workweek
Background Requirements:
All applicants must pass pre-employment testing to include background checks, MVR, and drug testing in order to qualify for employment.