Job Information
Pacific Administrators, Inc. Customer Service Representative I in Honolulu, Hawaii
JOB DESCRIPTION
[Position Title: Customer Service Representative I [Department: Pension and Annuity Department [FLSA: Non Exempt [Reports to: Pension and Annuity Department Supervisor
**[Description [Responsible for providing customer service to plan participants, trustees, and fund professionals for the pension and annuity funds, following the rules and regulations of the plans.
[Skills / Knowledge Requirements]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}**]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}
- Type 45 WPM
- Computer literate in Word, Excel, and other Microsoft applications
- Proficient in Math
- Good Communication Skills
- Good Telephone Etiquette
- Ability to Multi-Task
- Good Organizational Skills
- High School Diploma or GED
- Customer Service experience (1 year or equivalent)
[Duties]{arial",sans-serif"=""}
[Service participants with fund inquires by phone, mail, or walk-ins]{arial",sans-serif"=""}
- Complete estimation letters
- Mail out estimation letters
- Mail out income verification letters
Service fund professionals and trustees with inquires
[File maintenance for plan participants]{arial",sans-serif"=""}
- Update addresses
- Update participants demographics
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