Job Information
Indiana Packers Corporation Customer Service Representative in Holland, Michigan
Quincy Street Inc
Customer Service Representative:
Job Description
The Customer Service Rep is to help support our customer base in a growing and dynamic market, by continuously meeting the needs of our customers, providing expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers. As the Customer Service Rep, you will be collaborating with internal teams.
Responsibilities
- Respond to inquiries via email (primary) and telephone
- Order entry
- Support shipping department in document creation. As well as communicate between internal departments to ensure orders are shipped on time. Managing shipping calendar and incoming/outgoing trucks when necessary.
- Maintain customer records by updating account information.
- Email regulatory information to customers upon request
- Participate in customer outreach to follow up on sales and accounts where needed.
- Set up freight when orders are placed.
- Monitor freight rates to ensure we are priced correctly.
- Make receiving appointments as needed.
- Be part of Customer Complaint Team/work with QA on any Customer Complaints.
- Manage ASN's with Customers different portals.
- Be part of the SAP Team/Implementation.
- Support outside Sales Team with any Customer related requirements/documents.
- May back up other departments if needed.
- Work Schedule is 7am-4pm, M-F
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``` - May be required to work different hours and weekends if needed. - Performs other related duties as assigned.
Skills
- Excellent interpersonal, communication and problem-solving skills with the ability to coordinate activities with internal support teams and customers
- Ability to multi-task and self-motivated. Ability to process and analyze information from various sources
- Excellent written and verbal communication skills, always cognizant you are the voice of Customer Service.
- Experience in food industries is preferred, but not required.
- Ability to work individually and as a team member including other departments.