Job Information
Walmart Senior Manager, Operations - Senior Manager of Walmart+ Fraud & Abuse in Hoboken, New Jersey
Position Summary...
What you'll do...
Walmart+ is a membership program that brings together valuable in-store and digital benefits like no other retailer can. Our mission is simple to save our members time and money on their everyday essentials, plus so much more. For us, that means giving them access to a lot of great benefits like free delivery from store, free shipping with no minimum order, a Paramount+ Essential subscription, mobile Scan & Go, member pricing on fuel, ability to earn Walmart Cash on Expedia travel, and early access to deals.
We are looking for a Senior Manager of Walmart+ Business Operations and Strategy team to tackle the day-to-day aspects of fraud prevention on the Walmart+ platform. The Senior Manager will help identify risk areas for membership and define solutions designed to grow the business profitability.
The Senior Manager will have business ownership for development of Walmart+ processes across our fraud and abuse areas. This includes partnering with key stakeholders to plan and drive changes to escalation protocols, develop fraud and abuse mitigation strategies for new business opportunities. Keep track of new trends that may emerge to develop new criteria for identifying and preventing fraudulent and deceptive behavior. This individual will have business responsibility for the prioritization, development, and execution of the roadmap, and will partner with key stakeholders such as product, engineering, compliance, customer care, accounting, legal, etc.
You'll wow us if...
You demonstrate the ability to work in gray areas, deconstruct ambiguity and a self-starter who is able navigate challenges with minimal direction
You are someone who can develop and operationalize processes
You have deep experience working in a cross functional environment, often in complex organizational matrices.
You display an ability to operate comfortably with ambiguity and execute, while handling multiple projects at a time.
You have excellent communication and interpersonal skills to collaborate and communicate at the level of detail depending on the audience
You are structured in your thought process and can provide clear and concise communication to relevant stakeholders.
You're someone who biases towards action
You have strong analytical skills to interpret insights coming from various initiatives and have a mindset for continuous learning and improvement.
You're stimulated by challenges and are ready to engage at Fortune 1 scale.
Minimum Qualifications
Bachelor's degree AND 2 years' experience in Trust and Safety, Content Moderation OR 6 years+ experience in Operations Management or related area
Experience working with Product and Engineering to deliver on new safety features or products.
Ability to travel when business needs require (< 25%, often with multi night stay )
Preferred Qualifications
Experience working in developing policies and mitigation strategies for fraud, abuse and scam prevention, platform manipulation.
Experience in risk management, policy development AND fraud and abuse mitigation capabilities
2+ years working in a Trust and Safety function for a technology-based company.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
Hoboken, New Jersey US-10279:The annual salary range for this position is $108,000.00-$216,000.00
Bentonville, Arkansas US-09401:The annual salary range for this position is $90,000.00-$180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 3 years' experience in operations, project management, or related area OR 5 years' experience in operations, project management, or related area. 1 year's supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leadership of cross-functional task forces or projects
Masters, Masters: Operations Management
Project Management - Project Management Professional - Certification
Primary Location...
221 River St, Hoboken, NJ 07030, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.