Job Information
Conduent Accounting Services Analyst I in Hermosillo, Mexico
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description (Analyst I)
Responsibilities:
• Create an exceptional, personalized, and quick service experience for Songtrust clients via chat and email.
• Develop strong hypotheses, independently solve problems, and uncover customer pain points. Communicate them to the Director of Client Services and the rest of the CS team.
• Maintain a positive, empathetic, and professional attitude toward customers at all times and assume the best in every situation.
• Hit Support KPIs and be proactive about sharing your wins with management.
• Engage in cross--functional meetings and regular correspondence to resolve client requests.
Skills / Abilities:
• 0-1 year experience in a client-facing, customer support, or account management role at a startup, tech, or SaaS company.
• Strong verbal, written, and interpersonal communication skills.
• Ability to work both independently and within a team.
• Possesses exceptional time management skills and has the ability to handle volume in an organized manner.
• Commitment to excellence & strong focus on customer experience
• Self Motivated with a knack for problem-solving
• Strong analytical skills and technology experience strongly preferred
• Aptitude for acquiring skills in technical knowledge and eagerness to learn
• Strong cross-functional skills, ability to influence, and ability to get things done through both formal and informal means
• Strong oral and written communication skills; extremely attentive to detail
• Ability to thrive in a fast-paced environment
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.