Job Information
Herkimer County Community College Technology Support Technician in Herkimer, New York
Location: Herkimer, NY Category: Technical Assistants Posted On: Thu Mar 6 2025 Job Description:
Herkimer College is seeking qualified applicants for a full-time, on-site Technology Support Technician.
This individual will respond to support requests via ticketing systems, phone calls, and e-mails including but not limited to computer setup and configuration, audio/video equipment set-up and configuration, hardware and software troubleshooting, end user training, communication with vendors for product research and support where directed.
Job Requirements:
Minimum experience and educational background:
Associates Degree with minimum of 5 years working in technology support position; Bachelor's Degree preferred
Experience with Microsoft Office 2013/2016/365, Windows 10, and MacOS
Experience with multi-media equipment, computer technology and production, included but not limited to video
Knowledge of web technology preferred
Familiarity with networking, telephony, and basic virtualization techniques
Ability to work independently as well as with a team
Excellent verbal communication, problem-solving and organizational skills
Ability to handle multiple projects simultaneously
Additional Information:
Salary range: $47,916 - $71,874 (commensurate with qualifications and experience)