Job Information
IBM Site Reliability Engineering Professional (Storage SRE) in Heredia, Costa Rica
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Site Reliability engineers apply Software Engineering principles to perform infrastructure management tasks more efficiently. They are focused on reliability and resiliency, and build systems which proactively detect issues before they cause customer impact. They are responsible for maintaining a high-performance, secure, and stable infrastructure for our clients.
Additionally, SREs resolve customer issues and problems detected through monitoring. They participate in datacenter build and configuration activities, performing tests, and deploy new features and capacity.
Responsibilities:
As a PowerVS Storage Operations Site Reliability Engineer, you perform the following tasks:
Develop scripting and automation to enable faster and more accurate performance of all system administration tasks.
Develop proactive, automated solutions to issues to prevent/avoid customer impacting events.
Perform firmware/software upgrades for:
o Brocade SAN Switches.
o IBM FlashSystem Storage Controllers.
Develop and/or runbooks and processes for all daily activities.
Configure newly deployed switches and storage controllers during datacenter builds and expansions.
Work collaboratively with other teams on complex issues involving multiple components.
Diagnose and resolve infrastructure (SAN, Storage controller) problems reported by:
o Monitoring alerts.
o Customer support cases.
- Utilize diagnostic tools including IBM Storage Insights to diagnose storage problems (performance, IOPs, etc).
Required Technical and Professional Expertise
Scripting and Automation including: Python, Perl, shell scripting (bash, etc), Go, Ansible, etc.
Strong experience in AIX, Linux (RedHat)
Understanding of Code Management and Updates (GitHub, Jira, etc).
Advanced understanding of IBM FlashSystem storage: configuration, encryption, performance analysis, tuning, thin-provisioning.
Familiarity with GDPR, HIPAA, FSCloud, and other regulations.
Advanced customer support experience, supporting complex multi-vendor storage environments (Hardware failures, advanced debugging, client-reported issues, configuration, etc)
Familiarity with IBM Storage Insights or related storage monitoring solutions (Spectrum Control, etc).
Advanced understanding of Storage Area Networks configuration understand zoning, config in a core edge design.
Fluent in English
Preferred Technical and Professional Expertise
Experience with configuration and tuning in PowerVC.
IBM Cloud experience.
Azure experience.
Storage & Power RTS, MVS Network for Cisco, Juniper; general support skills.
Familiarity working under strict change control.
Familiarity with IBM Power hardware, Cisco enterprise networking, Juniper firewalls.
Fluent in English
About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.