Job Information
GE Healthcare Clinical Applications Specialist - PCS, Victoria in Hawthorn, Australia
Job Description Summary
An exciting opportunity to join GE HealthCare as a Clinical Applications Specialist in the Patient Care Solutions business. Based in Victoria, working alongside the Periop and Criticial Applications and the Account Managers to provide clinical support to customers pre and post sales in our Anaesthesia, Critical Care and Cardiology portfolios across Victoria and Tasmania.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
GE HealthCare has a broad base of installed Monitors, Anaesthetic Machines and Diagnostic Cardiology products across Victoria and Tasmania. You will be working with a high performing team with well recognised products at your disposal. Success will be achieved by ensuring a customer centric approach in all aspects of your role.
Responsibilities may include providing the required pre-sale product demonstrations, clinical trial support, managing the post-sale process, training and customer service activities to support the customer experience.
Essential Responsibilities
Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships.
Improve customer satisfaction and socket retention through continuing support.
Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
About You
Your communication skills will be pivotal to your success. You understand how to influence others both verbally and in writing, and you are flawless at knowing how to communicate at all levels of an organisation.
We will expect you to embody our Leadership Behaviours: to serve our people, patients & customers, lead with a lean mindset, empower entrepreneurial spirit, deliver the future of healthcare and win together & have fun - always with the highest of integrity.
You will be mentored and supported as you navigate your new role in GE Healthcare, however it is critical that you are a “self-starter” and can take initiative.
Building trust early will be essential and you will do this with your self-discipline around following up, executing on tasks, and doing what you say you will do.
Qualifications and Experience
Associate's or Bachelor's degree preferred in Nursing or related field.
Solid clinical / technical experience with demonstrated basic clinical proficiencies in Intensive Care, Anaesthesia and/or Cardiology.
Ability to synthesize complex issues and communicate in simple messages
Solid presentation skills
Excellent organizational and time management skills
Willingness to travel extensively
A valid driver’s license is a must.
Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
Team oriented with a customer satisfaction mindset
Willingness to be flexible/adapt to changing work environments
Additional Information
Relocation Assistance Provided: No