Job Information
Keweenaw Co-op Produce Specialist in Hancock, Michigan
Seeking to hire Specialists for: Produce and Manager on Duty
Specialists are leaders in their store area: opening and closing, training, and helping with replenishment ordering. They help coordinate an excellently merchandised and accurately priced store area with a product mix that meets customers' needs, meets Co-op purchasing guidelines, and contributes to the financial best interest of the Co-op. They work cooperatively with members of the public, vendors, staff, and supervisors. They strive to keep a positive and solution oriented work and shopping environment. Ensures a consistent and positive shopping experience for customers, peers, and other Co-op staff.
We are seeking a Produce Specialist.
We are seeking a Manager on Duty/Customer Service Specialist 2.
Benefits and Pay:
Specialist is a FULL TIME role, and required regular year-round availability of 40 hours/week. At least one regular weekend day/week is required.
Starts $15/hour with potential for advancement, $16/hour for Manager on Duty Specialist 2
20% Co-op grocery discount
Medical insurance options after 90 days for full time staff (plus dental and vision)
Short term disability and life insurance coverage after 90 days for full time staff
401k retirement plan
Two Paid Holidays (Christmas & Thanksgiving), time and a half on holidays worked
Paid time off accrual
Employee Assistance Program (free anonymous counseling).
References required: 2 professional and 1 personal (not family) references are required.
Our structure:
Cooperators: work on the retail floor as Cashiers, Grocery stockers, Deli staff, Cooks, Bakers, and Produce staff.
Specialists: shift leads, similar to "key holder" in other organizations; provide on shift leadership
Specialist 2: serves as Manager on Duty with an additional departmental specialization
Coordinators: oversee a departmental area and all staff within it
Managers: oversee multiple areas
Essential Responsibilities and Functions
CUSTOMER SERVICE
Provides outstanding and advanced internal and external service.
Fulfills daily cleaning tasks, cleanup/upkeep of personal areas, and periodic cleaning.
Works with systems to improve customer service, ownership processes, and special ordering. Works with special orders for the department.
Upholds and models Customer Service Commitment.
Offers samples, suggestions and product information to customers.
Maintains familiarity with all areas of the store in order to best assist customers.
Responds to requests from customers to research product availability, price and quality issues.
PURCHASING & PRICING
Works with Manager and Coordinators to ensure replenishment purchasing for assigned areas; ensures reception of orders and obtains credits following established procedures.
Follows trends, does market research and uses SPINS to ensure optimal product mix and pricing.
Pulls product, installs signage and follows up with vendor (credits, etc) regarding product recalls.
Ensures that unsellable items are recorded and returned or disposed of following established procedures.
Communicates needs of Owners and customers to Coordinators and Managers.
Maintains accurate pricing for profitability and price image. Ensures accurate costs, margins and data in Point of Sale (POS) system.
Completes periodic inventory counts.
MERCHANDISING & PROMOTIONS
Oversees areas as assigned, makes replenishment purchases as directed.
Coordinates area floor plan and strategically utilizes end-caps and display areas.
Supports periodic category resets according to store wide plans.
Maintains attractive displays and accurate shelf/bin tags and sale signs and ensures ordering of sufficient merchandise to stock sets f