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Job Information
Keweenaw Co-op Full Time Experienced Baker in Hancock, Michigan
Goal: Our production kitchen seeks an experienced baker to help with production, training, and replenishment ordering for creation of prepared foods at our store. Our kitchen/bakery prepares large batches of the delicious baked goods we sell in our deli. They help to coordinate our prepared foods area with a product mix that meets customers' needs, meets purchasing guidelines, and contributes to the financial best interest of the Co-op. They work cooperatively with the public, vendors, staff, and supervisors. They keep a positive and are solution oriented. They help maintain a consistently positive shopping experience for customers.
Essential Responsibilities and Functions
CUSTOMER SERVICE
- Provides outstanding internal and external service.
- Fulfills daily cleaning tasks, cleanup/upkeep of personal areas, and periodic cleaning.
- Shares ideas to improve customer service.
- Works with special orders for the bakery.
- Offers samples, suggestions and product information to customers.
- Maintains familiarity with all areas of the store.
- Responds to requests from customers to research product availability, price and quality issues.
PURCHASING & PRICING
- Works with Manager/Coordinators to ensure purchasing for assigned areas; ensures orders are received/credited following established procedures. Pulls product, installs signage and follows up with vendors regarding product recalls.
- Follows trends, does research and uses data to ensure optimal product mix and pricing.
- Ensures that unsellable items are recorded and returned or disposed of.
- Communicates needs of Owners and customers to Supervisors.
- Maintains accurate pricing for profitability.
- Completes periodic inventory counts.
MERCHANDISING & PROMOTIONS
- Oversees baked goods, makes replenishment purchases in coordination with Fresh department.
- Coordinates area floor plan and display cases and sale/sale changeovers.
- Supports periodic category resets/store wide plans.
- Maintains attractive displays and accurate sales tags and sale signs for bakery products.
- Works with Marketing and Fresh Department to ensure accurate, up-to-date product signage.
- Provides product information to customers.
DEPARTMENT OPERATIONS
- Works with all levels of Co-op staff in a manner that supports Co-op growth.
- Coordinates production/cleaning schedule, meeting Health Department and customer service standards.
- Takes training as designed for the position, and supports training plans for staff according to role.
- Keeps accurate records.
- Takes the lead during opening and closing shifts.
OPERATIONS MANAGEMENT
- Attends meetings as assigned.
- Accountable for departmental and store-wide communication systems, including emails, logs, whiteboards, etc.
- Maintains correspondence with staff, vendors, customers, and Owners through email, phone, etc.
- Maintains departmental information on team drives and follows organizational protocol for shared calendars, schedules.
- Reviews area operations and recommends changes in, or better utilization of resources.
- Communicates and coordinates departmental needs with Manager and Coordinators.
- Adheres to the Staff Agreement.
LEADERSHIP
Accountable for area personnel and assisting with human resources or supervision, including, but not limited to:
Completes store checklists regarding state of the store, safety, and cleaning, on a scheduled basis.
Role models conflict resolution and safety procedures.
Models and works to ensure honest and open lines of communication within and among departments and staff.
Communicates in a clear, direct, and respectful manner.
Complies wi