Job Information
Manulife Director, Operational Resilience in Halifax, Nova Scotia
The Canada Operations 1st line Risk and Controls team is seeking a seasoned, enthusiastic, organized individual as the Director, E-21 Operational Resilience who will represent Canada Operations in execution of the core components of its OFSI Framework. The successful candidate will be a highly motivated, self-driven and passionate professional who has solid knowledge and experience of Manulife’s Operations in one or more of these areas- Insurance, Affinity, Group Benefits Plan Sponsor Services , Contact Centres, Project Management and has worked extensively with business stakeholders and/or business risk management while being committed to successful delivery of important risk program deliverables.
This role will provide a dedicated focus on identifying, capturing and driving the E-21 governance model and deliverables. Success will require high degree of facilitation, collaboration, interviewing, influencing skills and close collaboration with business and functional areas subject matter experts and other stakeholders including Global ORM, Global Technology, Legal, Finance, HR, and Compliance.
Primary Responsibilities:
Execute core elements of E-21 Operational Resilience Framework
Critical Operations Identification, Assessment and Improvements
Lead analysis of Critical Operations including defining scope of Critical Operations, impact tolerance, end-to-end mapping of assets required for running of Critical Operations (people, location, technology, process, 3rd party), identify material point of failure, develop action plan to remediate vulnerabilities, and test readiness of Critical Operations through severe but plausible scenarios.
Partner with Critical Operations owners, Operational Resilience Office, and enabling programs (TPRM, Disaster Recovery, etc) to align, execute, and monitor progress on remediation actions
Coordination with Global Operations and 2nd Line ORM
Reporting to senior management on Canada Operations progress, challenges and action plans
Manage relationship with cross-functional stakeholders to address issues, develop strategic, advocate for change, and implement solutions
Vision & Strategy- develop & maintain a robust a Business Continuity Management and resilience strategy for Canada Segment to meet resilience objectives
Ensure Exit Plans for Critical Third Parties are Maintained and Tested
Maintain strong business relationships with internal business and functional support areas and develop and deliver presentations to senior audiences
Team Management- lead and maintain a high-performing team that collaborates effectively with stakeholders. Provide coaching and support during periods of staff shortages and employee relations issues.
Required Qualifications:
Bachelor’s degree in business, finance and / or industry certificate in operational risk
7-10 years of related experience with strong knowledge of business processes, risks and controls or exposure to business unit operational functions and projects that incorporate the usage of operational risk management methodologies
Experience with leading high performing teams including coaching and developing people
Strong verbal and written communication skills: ability to convey complex situations and relationships in a clear and concise manner and communicate effectively with all levels of staff and management
Proven experience in creating project updates and presenting to senior management
Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities
Strong critical thinking, analytical skills and professional skepticism
Preferred Qualifications:
Knowledge of Insurance, Group Benefits, Affinity and or Contact Centres operations is a plus
Familiarity with E-21 OFSI Operational Resilience Guideline is a plus
Competencies:
Ability to synthesize complex information, identifying key points and issues and facilitate discussions to identify strategic and tactical impacts of transformational activities;
Ability to identify and articulate risk and impact to the business and challenge the status quo for the right reasons;
Ability to assimilate and interpret risk data to reach conclusions regarding the type and level of risk across the business
Independently motivated to find new ways to address issues, confront barriers and seek out information for the benefit of the business;
Ability and confidence to ask pertinent questions and adjust thinking when new facts are found
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Giới thiệu về Manulife và John Hancock
Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập https://www.manulife.com.vn/ .
Manulife là Nhà sử dụng lao động không phân biệt đối xử
Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.
Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với recruitment@manulife.com .
Primary Location
Waterloo, Ontario
Working Arrangement
Kết hợp
Salary range is expected to be between
$100,950.00 CAD - $181,710.00 CAD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.