Think Beyond The Label Jobs

Description

We are part of the India & Emerging Stores Customer Fulfilment Experience Org. Specifically, IES NCRC (Net Cost of Refunds and Concessions) team's mission is to address unique customer requirements and the increasing associated costs/abuse of returns and rejects for Emerging Stores. Our team implements tech solves that reduce the net cost of concessions/refunds - this includes buyer and seller abuse, costs associated with return/reject transportation, cost of contacts and operations cost at return centres.

We have a huge opportunity to create a legacy and our Legacy Statement is to “transform ease and quality of living in India, thereby enabling its potential in the 21st century”. We also believe that we have an additional responsibility to “help Amazon become truly global in its perspective and innovations” by creating global best-in-class products/platforms that can serve our customers worldwide.

This is an opportunity to join our mission to build tech solutions that empower sellers to delight the next billion customers. You will be responsible for building new system capabilities grounds up for strategic business initiatives. If you feel excited by the challenge of setting the course for large company wide initiatives, building and launching customer facing products in IN and other emerging markets, this may be the next big career move for you. We are building systems which can scale across multiple marketplaces and are on the state-of-the-art in automated large scale e-commerce business. We are looking for a SDE to deliver capabilities across marketplaces. We operate in a high performance agile ecosystem where SDEs, Product Managers and Principals frequently connect with end customers of our products. Our SDEs stay connected with customers through seller/FC/Deliver Station visits and customer anecdotes. This allows our engineers to significantly influence product roadmap, contribute to PRFAQs and create disproportionate impact through the tech they deliver. We offer Technology leaders a once in a lifetime opportunity to transform billions of lives across the planet through their tech innovation.

As an engineer, you will help with the design, implementation, and launch of many key product features. You will get an opportunity to work on the wide range of technologies (including AWS Open Search, Lambda, ECS, SQS, Dynamo DB, Neptune etc.) and apply new technologies for solving customer problems. You will have an influence on defining product features, drive operational excellence, and spearhead the best practices that enable a quality product. You will get to work with highly skilled and motivated engineers who are already contributing to building high-scale and high-available systems.

If you are looking for an opportunity to work on world-leading technologies and would like to build creative technology solutions that positively impact hundreds of millions of customers, and relish large ownership and diverse technologies, join our team today!

As an engineer you will be responsible for:

• Ownership of product/feature end-to-end for all phases from the development to the production.

• Ensuring the developed features are scalable and highly available with no quality concerns.

• Work closely with senior engineers for refining the design and implementation.

• Management and execution against project plans and delivery commitments.

• Assist directly and indirectly in the continual hiring and development of technical talent.

• Create and execute appropriate quality plans, project plans, test strategies and processes for development activities in concert with business and project management efforts.

• Contribute intellectual property through patents.

The ideal candidate is a passionate engineer about delivering experiences that delight customers and creating solutions that are robust. He/she should be able to commit and own the deliveries end-to-end.

About the team

Team: IES NCRC Tech

Mission: We own programs to prevent customer abuse for IN & emerging marketplaces. We detect abusive customers for known abuse patterns and apply interventions at different stages of buyer's journey like checkout, pre-fulfillment, shipment and customer contact (customer service). We closely partner with International machine learning team to build ML based solutions for above interventions.​

Vision: Our goal is to automate detection of new abuse patterns and act quickly to minimize financial loss to Amazon. This would act as a deterrent for abusers, while building trust for genuine customers. We use machine learning based models to automate the abuse detection in a scalable & efficient manner.

Technologies: The ML models leveraged by the team include a vast variety ranging from regression-based (XgBoost), to deep-learning models (RNN, CNN) and use frameworks like PyTorch, TensorFlow, Keras for training & inference. Productionization of ML models for real-time low-latency high traffic use-cases poses unique challenges, which in turn makes the work exciting. In terms of tech stack, multiple AWS technologies are used, e.g. Sagemaker, ECS, Lambda, ElasticSearch, StepFunctions, AWS Batch, DynamoDB, S3, CDK (for infra), GraphDBs and are open to adopt new technologies as per use-case.

Basic Qualifications

• 3+ years of non-internship professional software development experience

• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience

• Experience programming with at least one software programming language

Preferred Qualifications

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

• Bachelor's degree in computer science or equivalent

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