Think Beyond The Label Jobs

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Sr. ServiceNow Operations Engineer is responsible for performing systems support activities (platform enhancements, platform engagements, etc.) and required participation in an on-call rotation (working incidents/requests) for support of systems outside of normal business hours

• Follows documented procedures in the code migration process while ensuring service availability and general best practices are adhered to

• Serve as Lead ServiceNow operations engineer responsible for implementing/using best practices as pertains to platform maintenance, stability, troubleshooting, upgrades, clone downs, etc.

• Ensure overall systems availability via good understanding of monitoring tools, thorough troubleshooting, code migration discipline and responsiveness in root cause analysis

• Work with Capability Owners and Platform Customers to translate their business challenges into actionable operational tasks

• Proactively stay on top of new capabilities in the platform and educate team members and customers

• Assist other Software Engineers on Scrum team with accuracy of estimates, comprehension of tasks and provide peer reviews of completed work

• Good faith estimates of work engagements for various requests for self and team to enable prioritization as well as innovation

• Assists other Operations Engineers on assigned weekly roles and work engagements with accuracy of estimates, comprehension of tasks and provide peer reviews of completed work

• Serves as a technical lead contributing to and directing the operational efforts of engagements such as clone downs, upgrades, vendor network upgrades, post incident reviews, platform monitoring and analysis, etc.

• Mentors junior and mid-level Operations Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities

• Participates in recruiting, interviewing, and hiring of new software engineering resources

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience

• Expert level understanding of ServiceNow

• Understand the large-scale thinking and approach needed for success of the platform

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.