Job Information
Conduent Transaction Processing Associate IV Team Lead in Guatemala City, Guatemala
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
Performs tasks based on established procedures.
Uses data organizing and coordination skills to support the business and perform technical work.
Requires vocational training, certifications, licensures, or equivalent experience.
General Profile
Developed proficiency within a range of analytical or operational processes.
Completes assignments and facilitates the work of others.
May coordinate assignments beyond work area.
Proposes improvements to processes and methods.
Acts as a lead, coordinating the work of others, but is not a supervisor.
Works autonomously within established procedures.
Functional Knowledge
Developed skills in a range of processes, procedures, and systems.
Acts as a technical expert in some areas.
Business Expertise
- Understanding of how best teams integrate and work together to achieve company goals.
Impact
Impacts a team, by example, through the quality service and information provided.
Proposes enhancements to work procedures and practices to improve efficiency.
Leadership
Serves as a team lead.
Allocates work to team members, as appropriate.
Provides subject matter guidance to junior team members.
Problem Solving
- Provides solutions to problems based on existing challenges or procedures.
Interpersonal Skills
Effectively exchanges information and ideas.
Uses tact when working with others.
Responsibility Statements
Monitor staff performance according to the KPI’s set.
Collect Department Productivity Records
Work closely with onshore staff as well as with Conduent clients.
In coordination with the Supervisor and other team members represents quality in customer calls, meetings, trainings and as needed.
Perform quality checks and process required adjustments.
Ensure Holds are honored according to the process.
Research account discrepancies when applicable.
Analyze and interpret data to identify trends, patterns, and areas of opportunity.
Document all required data in daily tracking logs with high level of accuracy.
Undertake inquiries escalated by the direct reports, which may include customer calls and/or client calls.
Ensure that inbound queries/incidents are responded in a timely and professional manner.
In coordination with the Operations Supervisor and recruitment ensures appropriate staffing is met.
In charge of inducting new hires into their roles.
Follows disciplinary actions based on company policies.
Meets with internal teams and clients.
Develop excellent communication skills to ensure that client requirements are understood and implemented accordingly.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.