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Jon Details: Title: Traffic Control Officer Location: CMH Ground Transportation; 24/7 operation Schedule: Full and Part-time Monday - Sunday shift times may vary. 6am-2pm, 2pm-10pm,1pm-6am Compensation: $17.00-$18.75/hour; non-tipped The Spirit of the Position: The Traffic Control Officer is responsible for providing exceptional customer service to guests in an attentive, friendly, and efficient manner. The Officer is also responsible for attending to customers safely and safely assisting customers in and out of their vehicles during arrival and departure. Responsibilities: Greets and assists the traveling public with a professional and cordial demeanor. Direct vehicular and pedestrian traffic at the main terminal to ensure the curbside is free of unattended vehicles. Acts as liaison between the airport, traveling public, tenants, vendors, and ground transportation companies to ensure compliance with local rules and regulations. Assists the public with general inquiries, most importantly parking and ground transportation options. Resolve customer complaints in accordance with policies and procedures. Respond to incidents and critical situations in a calm, problem solving manner. Rely on instructions and pre-established guidelines to perform the functions of the job. Ensures the terminal, curbside, and parking areas are aesthetically presentable through monitoring of parking lots, set up and/or remove signs as necessary, sweeping, and removal of trash and debris. Maintain proper Taxi queue and inventory. Assists customers with directions, taxis, reservations, and other inquiries Systems and Standards: Completes all tasks promptly as instructed by the Senior Operations Manager Treat guests and associates with courtesy, respect, and dignity. Follows all appearance standards as set forth by LAZ Parking Maintains a clean, neat work environment Safety and Risk Management: Follows site-specific safety and security procedures Practices preventative safety procedures as set forth by LAZ Parking, including safe lifting techniques Reports all potential hazards and safety concerns to the Senior Operations Manager Knowledge and Skills: Ability to read and comprehend simple instructions, short correspondence, and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees of the organization Ability to add and subtract three-digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24-hour and military time systems Physical Demands: Willingness to work in the elements - heat, wind, snow, rain, etc. Ability to lift, push, and pull at least 25 pounds. Ability to stand, walk, and run for extended periods. Ability to bend, stoop, squat, and lift frequently throughout a shift. The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions. FLSA Status: Non-Exempt; non-tipped LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's considerat