Job Information
Robert Half Customer Service Representative in Greenville, South Carolina
Description We are looking for a diligent and customer-focused individual to fill the role of a Customer Service Representative based in Greenville, South Carolina. This role involves handling customer inquiries, managing customer accounts, and providing high-level customer support in a call center environment. This role offers a contract to hire employment opportunity.
Responsibilities:
• Answering inbound calls promptly and professionally.
• Providing top-tier call center customer service to all clients.
• Managing customer accounts effectively, ensuring all data is accurate and up-to-date.
• Entering relevant data accurately and efficiently.
• Corresponding with customers through email, addressing their inquiries and concerns.
• Handling both inbound and outbound calls, adhering to company's standards.
• Utilizing Microsoft Excel and Microsoft Word for data entry and communication purposes.
• Processing order entries in a timely and accurate manner.
• Scheduling appointments as necessary.
• Maintaining a high level of professionalism and courtesy at all times. Requirements • Proficiency in handling inbound and outbound calls in a call center environment
• Strong customer service skills, with the ability to effectively resolve customer issues and maintain customer satisfaction
• Ability to perform data entry tasks accurately and efficiently
• Proficient in email correspondence, with strong written communication skills
• Familiarity with Microsoft Excel and Microsoft Word
• Experience in order entry, with attention to detail and accuracy
• Ability to schedule appointments effectively, ensuring optimal utilization of resources
• Capacity to work in a fast-paced environment, managing multiple tasks simultaneously
• Excellent interpersonal skills, with the ability to build strong relationships with customers
• Demonstrated problem-solving skills, with the ability to think critically and make decisions under pressure
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .