Think Beyond The Label Jobs

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division-Specific Information

Remote/Instrument & Enterprise Services for Laboratory Equipment Division.

Discover Impactful Work:

• Directly collaborate with customers to coordinate the scheduling of service. Establish confirmation communications with the customer as well as post-service courtesy calls.

• Coordinate and track scheduling timeline with Field Service.

A Day in the Life:

• Handle scheduling service requests for the ULS division ensuring services are performed timely and meet customer expectations.

Keys to Success:

• Coordinate the service scheduling process through service completion.

• Ensure training and application support activities are coordinated and scheduled.

• Facilitate customer concerns of issues if vital. Drive customer solutions

Education

• High school graduate or equivalent required.

Experience

• Minimum 3 years prior experience working in customer service and/or in a scheduling function.

Knowledge, Skills, Abilities

• Possess communication skills, written and verbal, to clearly express their ideas, share technical information, communicate well with customers and various levels of the organization write procedures, and develop plans.

• Possess analytical and critical thinking abilities to evaluate, and interpret information and procedures, and make timely decisions in a fast-paced, changing work environment.

• Possess interpersonal skills to meet deadlines and assist staff in multi-tasking.

• Be able to apply good judgment and decision-making skills in taking care of a variety of routine and non-routine issues.

• Should be self-motivated, stress and pressure resistant, as well as a quick learner.

• Intermediate proficiency in computer applications: i.e. Microsoft Word, Outlook.

• Ability to produce accurate high-quality work with attention to detail.

• Ability to work well both independently as well as within a team environment.

• Ability to work overtime as decided by workload.

• Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation, and Involvement.

• Assist customers requesting equipment service repair as received through incoming telephone calls and email.

Benefits

We offer driven remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.