Think Beyond The Label Jobs

Account Resolution Team Lead

Location:

Greensboro, NC, US, 27409

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Job Summary

• The Account Resolution Team Lead is responsible for leading a team of Account Resolution Specialists, overseeing roughly half of the Volvo Financial Services USA Portfolio.

• The Account Resolution Team Lead is responsible for managing a partial block of delinquent customers and supporting the Account Resolution Team Manager in all phases of the retail account management process for the Volvo Financial Services USA (VFS USA) Trucks, Construction Equipment and Coach Portfolios.

• The Account Resolution Team Lead will contact customers to assist with determining the reason for delinquency and help develop a long-term solution for the customer and VFS.

• The Accounts Resolution Team Lead will work closely with various departments within VFS and key stakeholders to minimize losses and meet internal KPI’s.

• The Account Resolution Team Lead reports to the Account Resolution Team Manager and works in the Greensboro, North Carolina VFS location.

Key Responsibilities

• Directly lead the Account Resolution Specialists and provide coaching, guidance, development, support, and complete talent review for the team members.

• Manage a portfolio of delinquent customer accounts to ensure payment & insurance coverage irregularities are brought into compliance as quickly as possible.

• Work with customers to determine the reason for delinquency and help develop a long-term solution including negotiating payment arrangements, providing assistance through workouts/modifications or mitigating the loss by repossessing the collateral.

• Field, filter, and evaluate modification requests by gathering information for credit/underwriting review.

• Prepare delinquency and watch list reports to monitor the status of past due customer accounts.

• Work as a liaison across multiple departments within VFS and the Volvo Group to provide the highest level of customer service for our customers.

• Works closely with the Account Resolution Team Manager to provide strong leadership and guidance to the Account Resolution, Repossessions and Recovery Teams through all phases of the delinquency process.

• Reviews status of delinquent accounts with key stakeholders on a routine basis to achieve and maintain portfolio quality/goals.

• Provides regional analysis on delinquency and loss trends and recommends and implements appropriate collection strategies for delinquent accounts within authority levels.

• Assures compliance with collection, repossession, credit reference policies and legal requirements.

• Supervises correspondence on delinquent accounts that require special handling as needed.

• Conducts performance touchpoints in partnership with management by providing feedback to employees and maintaining effective two-way communication.

• Identify and implement process improvements that increase efficiency, effectiveness and collection performance across the business.

• Partner with leadership to develop appropriate metrics to measure and track performance.

• Responsible for sharing best practices and procedures, resolving issues, gaining cross-functional knowledge, and providing support throughout the organization.

• Ensures all Account Resolution Specialists are trained to understand and perform responsibilities and requirements as per the guidelines.

• Performs other duties and special projects as required by the business.

Your future team

In many of our markets, VFS has won the Great Place to Work award, where Great Work is done. By interacting with each other as an on-site business, we build relationships, which allow us to work together more efficiently and form stronger bonds with our colleagues and customers. This is an on-site position in Greensboro, NC (USA).

Who are you?

D o you dream big? We do too, and we are excited to grow together. In this role, we believe it is the right mindset that will make a difference at VFS. If you, besides your genuine interest in working with people in Transforming Together, also have a positive, service-oriented, and collaborative mindset, and take a proactive approach to handling all - then we would welcome you to apply for this role.

Education and Experience Required

• Bachelor’s degree in Finance, Accounting, Business Administration or closely related field highly preferred.

• 5+ years’ experience in the transportation, construction or financial services industry and/or general collection/receivables management experience, preferred.

• Demonstrated ability to review and analyze financials and prepare written reports based on the analysis.

• Experience with sales, credit and operational aspects of the financial services industry and dealership environment, highly preferred

• Direct experience working in a professional environment where sound business judgment, attention to detail, a fast pace and a flexible and adaptable approach are valued.

• Effective level of ambition and ability to understand team and corporate objectives.

• Experience in an environment with a focus on customer service and process improvement preferred.

• Experience as an innovative problem solver with advanced analytical skills.

• Superior written, verbal and interpersonal communication skill.s

• Exceptional business writing and presentation skills.

• Intermediate level in Microsoft Office; especially Excel and PowerPoint (expert a plus).

What’s in it for you?

We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.

At VFS we actively work to establish teams that maximize the strength inherent in differences in knowledge, experience, age, gender, nationality, and all other dimensions of diversity. We believe that balanced working teams increase our capacity for creativity enabling us to find new and innovative approaches to solutions.

Volvo Group North America is an Equal Opportunity Employer

EOE/M/F/D/V

Ready for the next move?

If you want to make a real impact in your career, Volvo Financial Services is where you want to be. We look forward to meeting you.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Financial Services , we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Greensboro, North Carolina, USA and serves Volvo Group customers and dealers in more than 50 markets.

Job Category: Commercial Financial Services

Organization: Volvo Financial Services

Travel Required: Occasional Travel

Requisition ID: 9250

View All Jobs (https://jobs.volvogroup.com/?locale=en_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Greensboro