Job Information
Citizens Home Mortgage Default Servicing Operations Specialist in Glen Allen, Virginia
Description
Home Mortgage Operations Specialist performs accounting functions for internal business lines such as Loss Mitigation Foreclosure, Litigation, Bankruptcy. Home Mortgage Operations Specialist completes processes in accordance with investor/insurer guidelines and statutory requirements. Accounting functions are often complex and multi-layered and must be completed in a manner that protects our ability to file and collect investor/insurer Claims. Specialist will assist with all facets of Investor Operations to include Claims, Invoice Processing, Corporate Advance, General Ledger Reconciliation and Delinquency Reporting.
Primary responsibilities include
Completing Loan Modification Capitalization and Contributions
Completing Loss Mitigation Partial Claims
Completing Investor Payment Deferrals and other investor/insurer workout types
Processing Loss Mitigation Short Sales and litigated Short payoffs
Processing Suspense funds and Payment reversals
Researching and Reconciling General Ledger accounts
Researching Recoverable and Non-recoverable Corp Advances
Completing Foreclosure and Deed-in-lieu Removals
Assisting management with various projects and other Investor Operations functions as needed
Meeting processing deadlines to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements.
Communicating effectively, clearly, and concisely verbally and in writing
Key Success factors include:
Knowledge of Loss Mitigation Retention and Liquidation options
Knowledge of the Foreclosure process and state and statutory Foreclosure requirements
Knowledge of Bankruptcy processes
Ability to solve complex accounting issues
Ability to multi- task and meet firm deadlines
Ability to adapt procedures, processes, and techniques to the completion of assignments.
Able to independently apply competencies in routine and more complex situations.
Knowledge of the Investor/Insurer and MI companies reporting requirements and deadlines
Qualifications, Education, Certifications and/or Other Professional Credentials
Required Skills/ Experience
3 to 5 years of experience with home Mortgage Default Management, Loss Mitigation, Foreclosure, Bankruptcy, or extensive Cash Management Processing
Strong Accounting background
Knowledge of Investor/Insurer default management requirements
Experience with Corporate Advance and General Ledger Accounts
Strong organizational, analytical, and problem solving skills
Ability to solve complex accounting issues
Excellent communication skills
Strong attention to detail
Ability to manage competing priorities
Knowledge of MSP
Strong Microsoft office skills (Excel/Word)
Education-Certifications and/or other professional Credentials: HS Diploma, College degree, Associates degree and/or minimum of 3 years mortgage default servicing experience
Hours & Work Schedule
Hours per week: 40
Work Schedule: Monday- Friday 8:30am-5:00pm
This is an in office position
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
06/06/2024