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JOB REQUIREMENTS: R10043870 SA Market Segment Support Specialist (Open) Location:Germantown, WI (LLC Support) - Management How will you CONTRIBUTE and GROW? The Segment Support Specialist serves as a centralized point of contact and works closely and collaborates with the entire SA Business Management team, National Account Managers (NAMs), Strategic and Regional Account Managers (SAMs/RAMs), as well as other departments and support teams. The Specialist provides strategic account support on a variety of customer inquiries related to; reporting, account set up, accounts receivable issues, tagging and tying within the company\'s procurement system. ESSENTIAL DUTIES AND RESPONSIBILITIES Includes the following. Other duties as assigned. Assign and/or assist with reviewing and resolving customer inquiries related to; Accounts Receivable issues Account Set up Tagging and Tying (Ship to and Sold To accounts), Customer Hierarchy Part Number (additions/changes/expiration), research and communication to include issue resolution Identify Airgas Part Numbers & Provide Quotes \<50 lines Create and maintain customer material info records (CMIRs) Review cylinder balance issues Access multiple databases to provide details on sales activities, cylinder balances, fill rates and other specific activities related to market and/or commodity Create and ensure accuracy for documentation related to the SA Customer (Rollout) process to include-Executive Contract Review (ECR), ECR LITE, Lost Rent Revenue (LRR) and Credit Review Requests (CRR) Prepare supplemental reports, and complete ad hoc requests based on market segment customer base Market segment specific processes include but are not limited to: Generate business reviews specific to customer Impact reports based on new pricing strategies Account plans, Bulk Logs, Slice Reports IIR & PEC reports Logistics, account audits, and name searches GPO activities such as processing agreements, maintaining tagging based on membership changes, etc. Federal activities such as preparing Government rollout packages, pricing files, templates, in addition to; Coordination of Delivery Order (DO) process and creation of DD250 paperwork Support Customer inquiries on the collection of Conflict Minerals information Serve as the Airgas Cage Code Administrator for federal government\'s System for Award Management (SAM) Identify, monitor and communicate potential process improvement areas Submit dashboard requests related to customer account changes to Master Data team Collaborate with cross functional teams to include ebusiness, sales service, billing and special handling teams, merchant gases (AMG) and data teams Provide... For full info follow application link. EOE AA M/F/Vet/Disability.Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/1A54300ABE864D5F