Job Information
FIRSTMARK CREDIT UNION Financial Specialist in Fredericksburg, Texas
Job Summary:
Financial Specialists are Retail team members who work in a Financial Center to assist members in face-to-face interactions and provide an exceptional member service experience. As needed, they may also be requested to provide supplementary phone support.
Major Responsibilities:
Conducts proactive member interview and consultation services to analyze individual member financial needs. Uses open-ended questions to uncover member expressed and unexpressed needs while building rapport. Provides advice, planning, guidance, and recommendations to pair member needs with Firstmark accounts, products, service solutions, or business partners. Acts upon identified opportunities by closing recommended accounts, solutions, services, or business. Possesses or develops fundamental understanding and financial literacy to provide guidance regarding budgeting, debt management, and wealth management. Processes member transaction requests in an accurate, timely, and risk-aware manner; including establishing membership, conducting deposits and withdrawals, and initiating transfers and payments. Maintains current and accurate knowledge of Firstmark Credit Union products, processes, and procedures. Including mandatory annual compliance and review of Federal Regulation requirements, Risk/BSA, and ongoing cybersecurity training. Refers regularly to e-mail, intranet, and other sources of communication of emergent risk scenarios. Issuance, reissue, maintenance, and troubleshooting of member electronic access devices, i.e.: debit and credit cards. Thorough, accurate, and timely loan and membership application processing. To include loan origination, processing, funding, as well as post-funding maintenance, and support. Ensures authentication, preventative actions, risk review, and submission of member wire transfer requests and other risk related transactions. Facilitates consignment purchases and Safe Deposit Rental and maintenance where applicable. Provides additional member services, automatic payment setup and maintenance, notary service requests, fraud research and resolution of issues in a timely fashion with a high level of communication and follow-up. Participates in various community events and outbound business development activities. Performs other job-related duties as needed.
Job Requirements nd Qualifications:
Highschool diploma or equivalent required 1 -2 years financial institution experience or retail sales/customer service experience preferred Conducts themselves in all actions, judgment, and behavior according to Firstmarks High Five Shared Values Able to conduct open-ended interviews and recognize opportunities to provide FMCU solutions Strong verbal and written communication skills Approachable, warm, and friendly with members and coworkers Punctual and dependable in working scheduled hours Critical thinking and creative problem solving Able to build relationships Able to analyze member financial situations and provide beneficial recommendations All Firstmark team members must mirror our shared values: happy, helpful, honest, humble, and hungry (driven).
Whats in it for you?
As an employee of Firstmark Credit Union, you will join a team of talented professionals who are passionate about teamwork, outstanding service, committed to our community and who embrace the opportunity to take charge of their careers. Check out some of our benefits!
Full Time and Part Time Employee Benefits
401(k)with matching incentives up to 6%
Medical, Dental, and Vision Insurance
Competitive Pay
Employee Assistance Program
Education Assistance
Career Development
Paid and Unpaid Volunteer Opportunities
Generous Paid Leave
Fitness Membership Discounts
AND MORE!