Job Information
Cleco Customer Service Rep in Franklin, Louisiana
We’re committed to being the clean energy leader in Louisiana. By investing in renewables like solar and utilizing carbon capture and sequestration technology to make our air cleaner, we’re in this for the long haul, because our state and future generations depend on it. Come be a part of our journey at Cleco where we're Energizing Your Tomorrow.
Role Purpose:
The Customer Service Representative is an entry level employee with general knowledge of Customer Service principles, practices daily in front and back office duties, concepts, and theories. Assist customers with inquiries, issues, billing, and permitting needs daily. Handles payment collection, cash drawer balancing, contract initiation and maintenance, service order creation, and set up installment plans in a timely and efficient manner. Assist remote customers by answering calls in a timely and professional manner all while providing quality customer support. While most work is performed during normal business hours, unforeseen events occur that require overtime or extended work hours or travel/work in other customer service offices.
Key Responsibilities:
Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence.
Perform functions necessary to achieve accurate and timely function initiatives required to achieve efficiency, effectiveness, and innovation objectives.
Achieves a proficient level of computer proficiency, applications and programs.
Applies analytical skills to collect and analyze information, problem solving and fact based decisions.
Participates in all training and system upgrades, applying skills and knowledge with guidance.
Perform assigned duties in accordance with the organization Mission, Vision and Core Values statements and provide the customers with exceptional service in accordance with the customer service standards.
Maintain knowledge of and compliance with all Policy/Procedures and internal controls.
Maintain a high degree of confidentiality with customer’s information.
Provide regular updates on assigned task (checklist) and collaborates with Team Lead/Supervisor/Senior Staff.
Qualifications
Required Education, Skills & Experience
Secondary/High School Diploma
Experience handling large sums of cash required
1+ years of related experience
Strong business acumen pertaining to the Utility industry
Knowledge of leading practices for their practice area
Planning and project management skills
Willingness and ability to learn new technologies on the job
Proficient at functioning effectively within a team environment, present ideas and opinions in a respective and collegial manner
Primary Competencies
BEHAVIORAL
Balances stakeholders
Action Oriented
Business Insight
Communicates effectively
Courage
Demonstrates self-awareness
Drives results
Ensures Accountability
Instills trust
Nimble learning
Plans and Aligns
Strategic mindset
Drives vision and purpose
Safety
TECHNICAL
Analytical skills Compliance
Customer Service Delivery
Customer System Operation
Customer technical Support
May perform other duties as assigned.
Salary dependent on experience, skills, education, and training.