Job Information
Stryker Senior Manager, Complaint Handling - Hybrid in Fort Lauderdale, Florida
We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. (https://d25zu39ynyitwy.cloudfront.net/oms/000000/document/2024/6/SMVZW_USStrykerEmployeebenefits/USStrykerEmployeebenefits.pdf)
Senior Manager, Complaint Handling – Hybrid
Weston, FL
As a Senior Manager, Complaint Handling you will lead a team that conducts and leads failure investigations on customer complaints, which will identify root cause and corrective/preventive actions. You will ensure timely closure of complaints to comply with FDA requirements. You will perform trend analysis and identify negative trends to target for improvement.
Who we want:
Quality-focused team drivers. People who push their team to deliver the highest quality products and solutions in a timely manner.
Metrics-oriented managers. People who are always tracking important business metrics to ensure projects meet expectations and budget.
Managers who drive performance. People who implement process improvements and leverage the talent of their team to consistently increase performance and productivity
What you will do:
You will provide support to the new product development and risk management process, including FMEA and reliability testing.
You will ensure timely, accurate and complete documentation of failure investigations of product complaints, leading to root cause and corrective/preventive action.
You will perform trend analysis, identify trends, and determine/ implement corrective action.
You will participate in the Product Surveillance Review Board, presenting complaint trends and recommendations for corrective action and product improvement.
You will participate in and lead continuous improvement and process re-engineering projects as required in support of continuous improvement initiatives.
You will perform engineering and statistical analysis to access test results, determine trends, probability of failure, root cause and corrective action.
You will supervise and coach a team of Engineers to achieve team metrics, department objectives and organizational goals; mentor and provide technical training to colleagues.
You will create individual Learning and Development plans for direct reports and perform mid-year and year-end performance reviews for direct reports.
What you need:
Required
Bachelor of Science or Engineering or related disciple
10+ years’ experience leading failure investigations, design, and/or manufacturing within regulated environment
Preferred
Master’s degree
Experience supervising/managing a Quality or Reliability Engineering team.
Significant knowledge of regulatory requirements: ISO 9001 or ISO 13485, Quality System Regulation 21 CFR 7, 803, 806 and Medical Device Directive
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.