Job Information
Robert Half Call Center Specialist in Fort Lauderdale, Florida
Description
We are seeking an experienced and dedicated Inbound Call Center Specialist to join a company in the Fort Lauderdale area You will be responsible for answering incoming calls from customers, addressing their inquiries, resolving problems, and providing information. This person would be focused on enhancing customer relationships by providing excellent customer service.
Responsibilities include:
Answer incoming calls and respond to customer inquiries.
Provide customers with product and service information.
Route calls to appropriate departments and follow up to ensure the customer's issues are resolved.
Document all call information according to standard operating procedures.
Communicate with team members if needed to resolve specific issues
Manage and prioritize multiple concerns simultaneously.
Follow up on customer calls when necessary.
Requirements
Requirements
Qualifications:
Previous experience in a customer service or call center role.
Excellent phone etiquette and communication skills.
Ability to build relationships with customers over the phone.
Proficiency in using computer software and the internet.
Problem-solving skills with the ability to handle customer complaints.
Ability to work under pressure in a fast-paced environment.
Must possess patience and the ability to manage stress.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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