Job Information
Colorado State University Retail Coffee & Convenience Stores Manager in Fort Collins, Colorado
Posting Detail Information
Working TitleRetail Coffee & Convenience Stores Manager
Position LocationFort Collins, CO
Work LocationPosition is fully in-office/in-person
Research Professional PositionNo
Posting Number202400685AP
Position TypeAdmin Professional/ Research Professional
Classification TitleProject/Prgm Mngmt I
Number of Vacancies
Work Hours/Week40
Proposed Annual Salary Range$65000 - $70000
Employee Benefits
Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment todiversity, equity and inclusion (https://inclusiveexcellence.colostate.edu/about/) , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.
Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf)
Explore the additional perks of working at CSU here.
For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) .
Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) !
Desired Start Date
Position End Date (if temporary)
To ensure full consideration, applications must be received by 11:59pm (MT) on05/20/2024
Description of Work Unit
The mission of the Lory Student Center ( LSC ) is to serve as a student-centered organization at the heart of campus, providing programs and services that create an inclusive community and inspire active, engaged learning. As an auxiliary enterprise within the Division of Student Affairs, the Lory Student Center is a comprehensive student union recognized nationally as one of the leading university centers. The LSC annual operating budget is approximately $40 million. Nearly 125 full-time career staff and 650 student and hourly staff serve approximately 24,000 people entering the facility on a daily basis and hosts approximately 13,000 annual events and meetings.
Areas within the Lory Student Center include the CSU Bookstore; Campus Activities; Marketing; Operations; Student Leadership Involvement & Community Engagement (SLiCE); an extensive array of business and service partners; and Lory Dining Services.
Lory Dining Services is a hybrid auxiliary department consisting of an innovative blend of contracted and self-operated retail dining units in the Lory Student Center and across the University. The self-operated retail dining units include one convenience store in the LSC and one convenience store at the Lake Street Parking garage, and five coffee shops across campus, with two of them being in the LSC . In addition, there are three quick-service restaurants, a full service dining restaurant, catering department, a pub and a microbrewery in the department, all located in the LSC .
Lory Dining Services exists to sell a variety of food and beverages, in a safe and sanitary environment and for the best possible value, to a diverse customer base at Colorado State University.
The work of Lory Student Center staff members is guided by and in alignment with CSU’s Principles of Community, the Division of Student Affairs values, and the Lory Student Center mission. This position has an abiding commitment to serving the diverse needs of the University community, the active promotion of an equitable and inclusive environment, and the development and enhancement of collaborative relationships.
Department website: lsc.colostate.edu/dining
Colorado State University, founded in 1870, is among the nation’s leading land-grant universities and enrolls approximately 35,000 undergraduate, graduate, and professional students. Located an hour north of Denver, Fort Collins is a vibrant community of approximately 165,000 residents that offers the convenience of a small city with the amenities of a metropolitan area nearby. Fort Collins is situated on the Front Range of the Rocky Mountains with views of 14,000-foot peaks, and offers access to numerous cultural, recreational, and outdoor opportunities.
Position Summary
A signing bonus of up to $2000.00 may be considered for successful candidates.
This position exists to provide Lory Dining Services with the ability and leadership to be dynamic in the development of emerging trends in both coffee and convenience items that meet the needs of the campus community. Duties include compliance with Environmental Health Services and state of Colorado rules and regulations, development and implementation of new menu items and updating standard operating procedures. Position has responsibilities and oversight over a combined revenue budget of $2.9 million. Position also has oversight of student staff, inventory management, sustainability efforts and develops training and development regimen in new and existing coffee shops & convenience stores and ensures excellent product quality and customer service through effective staff training. DEIJ initiatives are threaded into everything done and student success is the beacon that drives department staff. The department model consists of CSU students managing and staffed in each operation.
The Retail Coffee & Convenience Stores Manager has an abiding commitment to serving the diverse needs of the University community, the active promotion of an equitable and inclusive environment, and the development and enhancement of collaborative relationships.
CSU is committed to building a diverse and inclusive community where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply to jobs unless they meet all of the listed preferred qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in this position.
Required Job Qualifications
Possess a degree from an accredited college, university, academic or culinary institution with preference for a major or minor emphasizing business, hospitality management, management or related field.
Possess three years (36 months) of progressive full-time supervision experience in the retail or hospitality industry.
Reflecting CSU’s Principles of Community, candidates are expected to have the ability to advance the Department’s commitment to diversity, equity, and inclusion.
Preferred Job Qualifications
Strong financial acumen and analytical skills in budget development and fiscal management, including experience in taking corrective action in response to high expense margins and/or under-performing operations.
Product and/or service marketing experience preferably to include product or brand awareness campaigns.
Demonstrated commitment to customer service.
Experience working with inventory management software (i.e . CBORD , Cheftec, Yellow Dog, Food Pro, etc.)
Demonstrates work experience with a food safety program ( HACCP , ServSafe or other comparable food safety program).
Experience with sustainability initiatives such as composting programs, energy and waste reduction efforts, and behavior change campaigns.
2 years’ experience working in a retail setting such as a convenience store or similar.
2 years’ experience working as a barista in a coffee shop.
Demonstrated experience developing, implementing, and/or supporting programs and services related to diversity, inclusion, and social justice.
Diversity Statement
Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.
Essential Duties
Job Duty CategoryPersonnel Management, Training and Development
Duty/Responsibility
Supervise, train, and evaluate 7 student managers.
Oversee the hiring, onboarding, training, and supervision of 100 student staff working in coffee shops and convenience stores.
Review standard operating procedures regularly and implement new flow and production models to increase productivity and efficiency with adherence to all Environmental Health Services guidelines and policies.
Create and execute structured training programs for student managers and staff revolving around customer service, food safety, and product quality. Identify and support an environment for personal and professional growth. Meet together with Assistant Director and student managers regularly.
Coordinate, design and/or deliver opportunities to increase staff morale; create and maintain an inclusive and welcoming work environment where all employees’ multiple and intersecting identities are valued and recognized; build employee relationships and facilitate conflict resolution.
Serve as a mentor and role model to direct and indirect reports in relation to performance expectations, professional development, and supervision development/leadership.
Provide feedback regularly and conduct performance evaluations for direct reports. Ensure indirect reports are receiving the same experience in all areas.
Actively participate and seek out professional development opportunities to enhance value to the dining operations and LSC . Take courses and pursue certifications around industry trends, supervision and self-development in order to become more aware of the challenges students have and a valuable resource for student staff.
Contribute to the LSC SHAPE Training & Talent Development program by supporting staff training planning and execution, program attendance, and committee membership to further support the mission and purpose of the LSC .
Support LSC colleagues and actively model a collegial work environment by demonstrating diversity, equity, and inclusion.
Percentage Of Time30%
Job Duty CategoryFinancial and Inventory Management
Duty/Responsibility
Responsible for writing seven budgets for retail dining operations that net $2.9 million in annual sales, and operating within set budget parameters.
Help maintain the department’s Yellow Dog inventory management system and its applications for inventory management, cost analysis, product movement, purchasing, transfers and other fiscal control measures.
Develop ordering par levels for student leadership to follow during different points of time during the calendar year (different needs).
Responsible for some invoice entry and merchandising variety of products at convenience store locations.
Responsible for oversight of vendor agreements and compliance.
Percentage Of Time20%
Job Duty CategoryMarketing
Duty/Responsibility
Collaborate with LSC Marketing in order to create product and/or brand awareness, develop campaigns, design, advertise, promote etc. in order to drive sales or showcase a product/brand.
Ensure an evolving, exciting, and responsive set of experiences for the campus community through the products and services we offer.
Determine promotions for each dining operation and the digital or printed means to communicate promotion to customers.
Segment the different markets dining operations serve across campus and target these markets with appropriate product mix and pricing.
Utilize qualitative market research methods to stay ahead of product trends, to leverage technology and determine fads from products that have staying power.
Update and continuously modernize position descriptions for entry level student positions and internal leadership positions to acquire the best talent and retain. Explore and execute creative ways to market open positions.
Use menu engineering to draw attention to high margin and new offerings on menus in retail locations. Work with student staff to identify efficient solutions and opportunities on point-of-sale system to upsell and further bring awareness of our offerings to customers.
Percentage Of Time15%
Job Duty CategoryOperations
Duty/Responsibility
Identify physical improvements (equipment, remodels) for the coffee shops and convenience stores and budget accordingly.
Collaborate with colleagues to create a culture that is welcoming and inclusive. Thread diversity, equity, inclusivity, social justice and access into action at the workplace.
Determine operating hours, closures and break schedules for operations.
Implement service standards for the dining operations and solicit feedback from guests periodically that leads to actionable and positive change as well as retention.
Determine and implement effective policies and procedures to include schedules, duties, deadlines, and guidelines.
Position responsible for meeting and staying current on the USDA requirements to accept SNAP benefits at the convenience stores.
Percentage Of Time15%
Job Duty CategoryQuality Control Management
Duty/Responsibility
Determine raw materials sourced for recipes in coffee shops, and product mix that meets demand. Evaluate new and replacement products.
Develop secret shopper programs and work with Talent Engagement to assess product quality in various operations through surveys.
Emphasize sustainability in sourcing products and raw materials as well as buying local when possible.
Update dining operations with Colorado food code, ensure allergy labeling is compliant and that dietary restrictive product options are available and marketed.
Percentage Of Time15%
Job Duty CategoryOther
Duty/Responsibility
- Other Duties as Assigned
Percentage Of Time5%
Application Details
Special Instructions to Applicants
CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.
To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references. References will not be contacted without prior notification to candidates.
Conditions of EmploymentPre-employment Criminal Background Check (required for new hires)
Search ContactKathy.Krell@colostate.edu
EEO Statement
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. TheOffice of Equal Opportunity (https://oeo.colostate.edu/) is located in 101 Student Services.
The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715,titleix@colostate.edu.
The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836,oeo@colostate.edu.
The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836,oeo@colostate.edu.
Any person may report sex discrimination under Title IX to theOffice of Civil Rights, Department of Education (https://www2.ed.gov/about/offices/list/ocr/docs/howto.html) .
Background Check Policy Statement
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
References Requested
References Requested
Minimum Requested3
Maximum Requested3
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Cover Letter
Resume
Optional Documents